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Business Profile

Bridal Shops

LUV Bridal - Tempe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting assistance in resolving a dispute with LUV Bridal regarding a wedding dress I ************ my first appointment on February 15, 2025, I paid half of the cost to hold a dress I loved but had concerns about how it fit in the chest area. I voiced this concern to the staff and showroom manager, who assured me it could 100% be altered to fit properly. Based on that promise, I paid the remaining balance of $899.87 and picked up the dress on March *******. I didnt try the dress on again until my May 15 alteration appointment. The seamstress informed me the alteration I needed could not be done without a complete reconstruction, changing the dresss entire structure. I consulted three additional seamstresses, all of whom confirmed this.I contacted LUV Bridal again, hoping for a resolution. The showroom manager denied any refund and referred me to a personal seamstress, whose quote was far beyond my budget. With my wedding only three months away, I made the difficult decision to purchase another dress.I later initiated a dispute with my bank, unaware this was an option earlier. The case was closed in favor of LUV Bridal. I was disappointed by the tone of their response, which felt dismissive and implied ill intent.I am not trying to deceive anyone. I simply trusted what I was told and made a purchase based on promises that were not upheld. I am willing to return the gown in its original, unworn condition and respectfully request a refund of $1,799.87. This should have been a joyful part of my wedding planning. Instead, it has caused stress and financial strain. I hope the BBB can help reach a fair and compassionate resolution.

LUV Bridal - Tempe is NOT a BBB Accredited Business.

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