We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camping Equipment

Sackett Ranch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • John M

    Date: 05/06/2024

    Ordered an awning for my Jeep on 4/22. Description on website said would be arriving to my door 4/24-4/25 which is why I ordered from them. Item never arrived. Called 1 week later spoke to **** he said item should be arriving before the weeks end and I should be receiving a confirmation very soon. Fast forward 5/6 order still on pending details status on my shop app. Several calls and attempts to speak to anyone finally got ahold of **** again. We went back and forth. He then gave me the same it should be arriving to our warehouse in a couple days line. Same line he gave me the past 3 times. I asked him to just stop giving me the run around and give me the eta for the item. I expressed my frustration. He hung up the phone. I think 2 weeks of waiting for an exact date or at the very least an approximate date for an item to arrive is warranted. I do not know the logistics of why the item has not arrived or why I cant get an approximate date for delivery. Frankly thats not my concern. A date was provided on their website for delivery and 10 days later the item has yet to be delivered. And to hang up on a customer just shows how in professional this company is. All I can do is never purchase from them again and spread the word to my overlanding community not to use this website. Again unprofessional, horrible customer service, unknown delivery date despite 2 weeks of waiting.

  • Kristian L

    Date: 01/24/2024

    I saw a set of wheels on their website that I was very interested in. I sent a message via their quick chat asking if they had it in stock, but I did not get any response. I sent a message through their Instagram page, and I received a reply stating that they have the wheels in stock and ready to ship. I placed my order, but I have not received any updates since. I sent an email inquiry, messaged their Instagram page again (I was left on "seen"), and called multiple times, but I never got a response. It took almost 3 weeks, a chargeback request with my bank, and a complaint with BBB until I finally received a call from ****.

Sackett Ranch is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.