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Business Profile

Custom Logo Apparel

Darkhorse Lionheart Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Maegen S

    Date: 08/10/2024

    HORRIBLE CUSTOMER SERVICE!!!! I work for my local **************** and I wanted to proudly support this company. My cousin is a *** and has purchased through them and so I trusted it. I placed an order for the limited "FIGHT" t-shirt, $35 for the shirt and $8 for shipping, totalling $43 dollars. I never received an actual tracking email so looked using their Shop app and it said I should receive it within a few days, that day passed and so I reached out via email with no response, more days past and still no shirt, using the Shop app, I had noticed that it said the shipping label was made but was never taken to a carrier facility, mind you this is still days after it said it to be delivered and 2 weeks after placing my order. I reached out again via email to which they replied with no words, just tracking info, so I continued to wait and nothing still. I was now upset and emailed about my frustration, they responded with not a sorry or apology, they said they were extremely busy and slammed as they are a small veteran owned business and that they were cancelling my order and would I receive a refund. I didn't want to cancel my order and if they would of responded to my original email about being backed up I would of totally understood and been patient, but there absolutely NO communication of that, and when I replied that, they never responded. A few days after not seeing a refund, I reached out yer again and all they said was it could take up to 10 business days. Eventually I saw the refund, it was only for the amount of the shirt $35, not including my $8 shipping that I paid, which they never even took my shirt to the mail but just kept my shipping money. I emailed them about it and never heard a word from them. Very unprofessional, very rude, and I won't ever purchase anything from them and will pass this along to everyone so they don't get rear ended like I did. I really wanted that shirt and was willing to wait. But they acted like they didn't even care.

  • Michael R

    Date: 09/09/2023

    1 star. Only because the designs are really cool, however there is ZERO customer service.. I mean ZERO. If you reach out through the email address provided in the order there is no response at all. Also if you reach out through social media there is no response there either unless your one of the "cool guys" that **** personally deals with.Prices are really high also for merch and local shipping. A ********** 112 snapback hat should not cost $41 with a 1 3/4" logo. His wholesale price is far far lower and the embroidery cost is only a one time fee for digitization then thread count after that. A small logo with 2 colors such as his is a very low cost stitching. $8 shipping on a sticker also!! A sticker that you could literally mail with 2 forever stamps!! Claims to support public safety yet charges through the roof for his merch costs and shipping.My main issue though is the zero customer service communication. If you don't get something in your order, or you have a question about your order....you will not get a reply unless he personally has you in his "crew." So good luck if you ever have an order question or issue.

Darkhorse Lionheart Apparel is NOT a BBB Accredited Business.

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