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Business Profile

Fire and Water Damage Restoration

ASAP Restoration and Construction
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for ASAP Restoration and Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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ASAP Restoration and Construction has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a water leak in my home in ******* and ASAP Restoration was employed by my insurance company to fix the damage. It took them five months to complete the Original Water Claim. Doing the process of that, their workers caused two more leaks in my home because of unprofessional work. The workers broke a shelf in my bathroom. They put a hole in my toilet and caused a leak in my bathroom, then they put a new line into my icemaker which failed and caused another leak in my kitchen. I told him about this and they told me, it was my problem. I have video proof of all of this. Now he is threatening me to file a lien on my home. The owner also called and threatened and harassed me. The work they did was so poor, that I had to bring somebody in to finish it.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On going mitigation since April 6, 2024 to be done as quickly as possible to prevent any further damages as is required by the policy. However the owner *********************** is unresponsive with confirming the appointment for this coming Sunday May 5, 2024 at 9:30 AM and is very unprofessional, aggressive, discriminating, hostile, using slander and fabricating and arguing nonstop to get the job done

      Business Response

      Date: 05/07/2024

      Dear *************************,

       

      Its been a pleasure working with you on this claim.  Please upload the information below to the  file (and we will be furnishing you with additional information that we can discuss after I consult with legal counsel).

       

      Please be advised we also have a  pre lien against the property at thus time and will be filing a mechanically  lien for varies reasons.   We appreciate you and all your assistance.


       

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