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Business Profile

HMOs

SCAN Health Plan Arizona

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So TIRED of he KYC (or Know your Customer) and DEMANDS form me to use my cell phone!I'm handicapped and being FORCED to use cell phone has been a BANE to my life ADDING to my hardships.Earlier today needed to check on something in SCAN web page."Enter my phone number to log on" Or Verify my Identity. Cell phones are NOT secure and they are NO MORE unsecured than email. WHY can I not "verify my identity" with email. On my desk have a full keyboard, mouse & 22" screen. BUT NO must use that f*()_ cell phone.Needed to enter their web page a 2nd time just today. WHY do I need to verify my identity AGAIN with my f%^&* cell phone????????????????????????STOP making my life more difficult!

  • Initial Complaint

    Date:07/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Scan health plan. my Fitbit watch I received is not working after I charge. I called scan membership services for at least 10 times. I also filled out complain form to scan but still no reply.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked my wife *********************************** to contact your Over The Counter (OTC) department because I ordered online some vitamins that are crucial for my health (vitamin B12). I ordered 2 bottles but only 1 bottle was included inside the box I received. Logically, we thought there must have been an error while processing our order. When we called the service department at ************** my wife ****** spoke to one of the representatives on a recorded line. We didn't catch her name, but she told us we needed to wait until May 1, 2024 because it could/or it could not arrive on a different shipment. The invoice included inside the box did not specify that, so we are still thinking the person who handled the order only placed 1 bottle instead of 2. I requested to speak to a Supervisor and spoke to *******. I explained that it is not good customer service to request us to wait 7 more days to resolve this matter, but she explained that is the current policy. She didn't offer an immediate resolution to this matter nor a refund. That is not good customer service! Imagine if we didn't receive the medication at all, and he ran out of it, the plan now is risking my health because of their policy. It is the health of a person we are dealing with, not just items or numbers. I am respectfully requesting this policy to be revisited, and we need to receive the items we rightfully requested from SCAN Health Plan.

SCAN Health Plan Arizona is NOT a BBB Accredited Business.

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