Information and Alerts
Service Area
- AZ
Alert Details
This business has 1 alert.
Alert
On May 12, 2022, BBB received a notice that the business's name is being used by scammers who are impersonating BBB. The imposter sent letters impersonating BBB and NortonLifeLock Inc in a scheme to demand money from consumers. Please be advised that BBB does not send out mailers to consumers in regards to payments/collections for a business.
The business asks consumers to review the 'Important tips to help you avoid fraudulent Norton support scams' page of their website for guidance and tips on how to avoid scams: https://support.norton.com/sp/en/us/home/current/solutions/v105274822
Important Information
This business is BBB Accredited.
BBB has determined that Gen Digital Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On February 22, 2024, Avast Software entered into an Order with The Federal Trade Commission. The Order settles allegations that the business distributed software that was promoted with a variety of privacy claims and protection from third party tracking, but stored and sold browsing information without the consumer’s consent. Under the terms of the Order, the business has been ordered to ban from sale or disclosure of browsing information, prohibit from misleading representations, delete browsing information data, provide notice to users, mandate a privacy program, and pay Monetary Relief in the amount of $16,500,000. The Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
This action is final.
On February 24, 2025, The Federal Trade Commission emailed notices to 3,690,813 consumers who bought antivirus software from Avast between August 2014 and January 2020. Consumers who are eligible to apply will get an email notice between now and March 7, 2025.
Eligible consumers can file a claim online at www.ftc.gov/Avast. Payment amounts will depend on several factors, including how many people file claims.
The deadline for filing a claim is June 5, 2025. Consumers who have questions or need help filing a claim should call the claims administrator at 866-290-0165 or email [email protected]. The Commission never requires people to pay money or provide account information to submit a claim or receive a refund
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.