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Business Profile

Landscape Contractors

Kona Land & Water Escapes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Kona Land and Water Escapes to put a spa into our backyard on September 24, 2021. We gave them a deposit of $16,000 and at the time, they told us it may take up to 9 or **************************************** and then they could start the construction. We have made numerous phone calls to the business to try to get status on the project, and have gotten not one reply back. Now their website is down, and it is not clear whether or not they are still operating as a business. From the other review on this site, it seems like we are not the only people who have projects that they will not respond to.

    Business Response

    Date: 09/07/2022

    *************************** is a valued customer of ours,in fact this is the 3rd contract with a us. When he signed the contract the spa had a lead time of 9 to 10 months. Unfortunately, the manufacture fell behind and it added another 6 weeks to 2 months.  We have expressed our apologies to ***** and he decided to wait. ***** now has the owners cell phone, so we can answer any and all questions right away.  ***** did us a favor, he was the one that informed us that our website was not working.  Our firewall was compromised,because of him it has been restored. We look forward to completing his contract.

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