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Business Profile

LED Lighting

World of Illumination

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my family to World of Illumination to see the Christmas lights. I purchased a ticket and then we waited in a 45 minute line of cars. Once we arrived at the front of the line we were told that we purchased a ticket for the next day and the event was sold out. My mother in law was only in town for that night and was flying home the next day. The front gate associate explained to me that I can easily get a refund by clicking a few boxes online, then they walked me through the process. It is now over a month later and the request for a refund has gone unanswered.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on November 29, 2022 for the night of December 23, 2022 for 8:00 time slot. Website states rain or shine. We understand the weather was cold but we did not cancel, they did 2 hours before our appointment time by email. We had already rented rooms in Marietta just for this event and drove over 3 hours. They would not give ** a refund only that we could come back again by January 1, 2023. Why would we come back when we don't live here and how would we know if they would close again before we got there? They knew about the weather way in advance and the website clearly states rain or shine. We emailed the company and have gotten no response.

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets to attend the light show in ********, ** on 12/26/2022 for 7PM arrival. The entrance flowed out past **************** for over .5 mile plus the other road feeding **************** and continued to grow. We were in this line for over an hour and moved a couple of car lengths. There was only a single police officer on the road and no personnel in sight to provide little management to handle the number of tickets sold for the evening. Simply, we did not get to see the light show.

World of Illumination is NOT a BBB Accredited Business.

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