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Business Profile

Major Appliance Services

E & J Appliance Service Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called out E an J appliance to do an oven repair they came out placed a sensor it did not work. I asked for a refund on part of the service refund because I paid two service charges and parts. The owner ***** said he would refund the part and half of the labor costs a total of ******. He told me 2x the check was in the mail and have a voice mail from him indicating he mailed the check. I never received the check I made arrangements to pick up check because he was lying about having mailed it two times. I made arrangements to pick up the check and the check was only for $69.52. I asked the employee about the wrong amount she started yelling at me and became verbally abusive. I have a text message with her apology for raising her voice. This has been going on since May 20 th with no resolution only excuses. I would like to use this money towards a new stove which was recommended by service repair guy if the sensor did not work. Please help me!

    Business Response

    Date: 06/13/2025

    This is **** the owner of E&J Appliance. There were some communication errors on our part in the office about the check being mailed out and this was relayed to the customer. We did have a problem with the post office for a week or so and got some items returned to us and this customer happened to be one of them. I did communicate this with her. when I wrote the check, I forgot that I had agreed to refund half the labor which is $40 to the customer so the check was $69.52 not ****** as agreed upon. I spoke with her about the check after she came and picked it up and told her I would personally deliver the missing labor to her. I did so that evening after work hours. I do understand the customers frustration with getting her refund back, I would be frustrated as well. I did reach out to her right before sending this and asked her to please take down the reviews or at least change them to reflect that even though late I did get you your refund. As a small business reviews like these can be quite detrimental to a company. I appreciate you taking the time to read this. I hope you have a wonderful weekend!
    Best,
    ****

    Customer Answer

    Date: 06/14/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution had been resolved the owner dropped off the remainder amount due. I will consider this complaint resolved.

     



    Regards,

    ****** ********

     


E & J Appliance Service Company is BBB Accredited.

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