We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Two Men and A Truck Phoenix Central

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jun 26 & 27 Two Men and a Truck agreed to pack and move my entire house from one location to another in *******.4 Months later I still do not have the rest of my household goods. Missing multiple boxes, furniture, garage, office, camping, gardening, and household items. They decided to throw away multiple items including a 3k teak desk. Missing parts to put furniture together, 3 feet to my couch, they destroyed over half the items that were delivered. They had no moving supplies with them on the truck. No moving blankets, boxes for TVs and wall art and mirrors.I have called, emailed, and sent multiple texts with no response or resolution.

    Business Response

    Date: 10/12/2023

    Hello, This customer has been very difficult to work with since she does not respond to emails.  First, this customer disputed with her credit card company the total bill of $3800 and won, so she has not paid us any money for the packing supplies, labor, transportation from ************, ** to ***********, *******, storage and final delivery of items. We did damage a small desk that was deemed unrepairable and therefore did dispose of it.  We also disposed of 2 ice chests that had moldy food in them, which we should have never transported in the first place under Federal Law, but our crew did to help the customer.  We also damaged a outdoor patio that was dry rotted and we have pictures of the table.  I reached out to ************ on Aug 4th with various emails, containing the final invoices, pictures of the damaged items.  ************ also claims we did not deliver all of the items from the attic in our truck.  One of the issues is when we delivered the truck of items to the storage unit in ***********, it was not big enough to fit all items and she had no place to fit the rest of the items, so in good customer service we agreed to bring items back to our warehouse and store them.  We then called ************ multiple times to deliver the final items.  We then were able to finally get a hold of her and deliver all items except for damaged desk and 2 ice chests on July 15.  This is when she finally got her home and was able to take delivery of all remaining items.  I sent an email on Aug 4th with all items delivered on July 15 that was left on the truck and got no response.  She claimed she had a wood repair person come out to give a quote on the table and I asked for the estimate to repair the patio table which was requested in an email on 8/17/23 and never received a response.  This issue is closed due to the fact she has not paid our company any money for any of the services.
    Sincerely,
    ***********************, Owner

Two Men and A Truck Phoenix Central is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.