Reviews

Review Details

• Review fromVictor O

  Date: 08/25/2024

  1 star

  Victor O

  Date: 08/25/2024

  On August 18, 2024, I purchased a 2025 Honda Civic from Honda Tempe. During the sales process, I was misled into purchasing an additional $2,490 for a "PRO PACKAGE WITH TINT" and "EXTERIOR PROTECT-PREMIER." The salesman presented these add-ons as mandatory and non-negotiable, giving the impression that they were automatically applied to every vehicle and that I had no option but to accept them. At no point was it disclosed to me that these add-ons were optional, nor was I informed that I could purchase the base vehicle at market value without paying for these overpriced extras.When I brought up these concerns with the dealership, another salesman confirmed that these charges were used as a tactic to balance out the total trade-in deal value. To address my dissatisfaction, they offered me two free oil changes in exchange for a positive review on the post-sale survey, which I declined. I find this practice to be non-transparent and deceptive, falling short of the honesty and integrity I expect from a reputable brand like Honda. This approach may also raise concerns about consumer rights and ethical business practices.Adding to my disappointment, shortly after bringing my new vehicle home, I noticed that the windshield seal was chemically staineda defect that was not disclosed at the time of purchase. The salesman assured me that this issue would be resolved with a simple car wash, but despite multiple attempts, the stain remains. It's disheartening to have a brand new car with visible damage. Additionally, I have had to return to the dealership to address a persistent rattle noise coming from the vehicle. While I hope the service department can resolve this issue, it's concerning and unacceptable to experience problems with a new vehicle.

  Tempe Honda

  Date: 08/28/2024

  Dear ******,The add-ons were already installed on the vehicle and were not optional as they were pre-installed. Our management team offered you 2 complimentary oil changes for your trouble having to come back to address a rattling noise you were hearing. We have both sales proposals and the signed addendum for the pro pack, tint and paint protection with your signature that we are happy to provide. Was unable to attach to this reply. Best Regards,*********************** Tempe Honda GM

• Review fromNathan S

  Date: 08/30/2023

  1 star

  Nathan S

  Date: 08/30/2023

  Terrible! I brought my Honda Accord in for a fly wheel repair, which Honda sent an Advisory on in 2016, with a literally a brand new starter installed by AAA. The fly wheel only needed, according to Honda, a slight $230 shift and after review of the car a few other items I agreed to. When Honda called to give me the car back they said the brand new starter was not the "right" starter and said I should be taken back to AAA as the reason Honda didn't fix my car. I took the car back to AAA and they said the start is fine it is still the fly wheel. I then took it back to Honda and they said it would be $6000 for the fly wheel AND a new starter. Obviously they were talking out of both sides of their mouth so I took it to Allstate Transmission who fixed for $1500. Terrible!

  Tempe Honda

  Date: 08/31/2023

  This customer had an aftermarket starter installed that damaged the Flywheel.  The estimate reflects OE torque converter with a OE starter.  This is the only way we can guarantee the repair.

• Review fromLee H

  Date: 08/15/2022

  1 star
  The worse place I ever been they dont know what they are doing, rip-off people asking for money $1200 but dont know whats the problem is and telling you this is the start and we will let you know how much will cost to repair, the service manager is so rite and asking me to leave and dont come back again to his dealership for any reason parts service or sale, I will never use or go there for service or buy a car there ????