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Business Profile

Online Car Dealers

Carvana LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Information and Alerts

BBB RatingA-

Reasons for rating

  • Government action(s) against the business

Service Area

  • 35201
  • 20001
  • 32099
  • 32801
  • 33101
  • 33601
  • 30301
  • 30910
  • 31201
  • 60290
  • 46201
  • 27601
  • 28201
  • 08075
  • 43085
  • 44117
  • 45201
  • 73101
  • 15122
  • 37201
  • 37501
  • 75201
  • 77001
  • 78201
  • 78753
  • 23173
  • 23450
  • Greenville County, SC

Alert Details

This business has 1 alert.

Government Actions

the Michigan Department of State v Carvana LLC

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.


On October 7, 2022, Carvana LLC has been summarily suspended by the Michigan Department of State. The suspension settles allegations that the business failed to make application for title and registration within 15 days of delivery for 112 customers since agreeing to an earlier probation extension; committed fraudulent acts in connection with selling or otherwise dealing in vehicles where the business employees admitted to destroying title applications and all applicable documents pertaining to the sale of three vehicles that were sold to customers. The business failed to maintain odometer records, improperly issued temporary registrations, failed to have records available for inspection during reasonable or established business hours, possessed improper odometer disclosure records on which the odometer disclosure had been signed on behalf of the purchaser, and violated terms of a probation agreement 127 times. The department is seeking revocation of the dealer's license.


This action is final. 

Important Information

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Illinois Secretary of State v Carvana LLC

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.


On January 24, 2023, Carvana LLC entered into a Settlement Agreement with the Illinois Secretary of State. The Settlement agreement settles allegations that the business was issuing out-of-state temporary registration permits and for failing to transfer titles in a timely manner as required by the state's vehicle code. Under terms of the settlement, the business agreed to adhere to Illinois law in the future; surrender its $250,000 bond; and allow for pre and post-licensing Secretary of State Police inspections to ensure it remains in compliance. The settlement agreement allows the Illinois Secretary of State to summarily suspend and revoke Carvana's dealership license once again if it fails to comply with either the agreement or the laws. 


This action is final.

Click here for details

Government Actions

Government Action: BBB reports on known government actions involving business’ marketplace conduct:
The Connecticut Attorney General's Office v Carvana LLC

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.


On January 14, 2025, Carvana entered into a Settlement with the Connecticut Attorney General's Office. The Settlement settles allegations that the business delayed the transfer of titles and registrations, and misrepresented the features, specifications, and conditions of vehicles for sale. Under the terms of the Settlement, the business agreed to provide valid title and registration documents at the time of sale in Connecticut, strengthen thier customer service systems, with a direct contact for the State of Connecticut to expedite the resolution of consumer complaints, and pay $1,000,000 in restitution and pay a penalty of $500,000. The Settlement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.


This action is final.

Click here for details

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