Complaints

This profile includes complaints for Barnet Dulaney Perkins Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Barnet Dulaney Perkins Eye Center has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Barnet Dulaney Perkins Eye Center

  63 S Rockford Dr Ste 220 Tempe, AZ 85281-6226

• 

  Barnet Dulaney Perkins Eye Center

  4800 N 22nd St Phoenix, AZ 85016-4701

• 

  Barnet Dulaney Perkins Eye Center

  855 S Dobson Rd Ste 1 Chandler, AZ 85224-5719

• 

  Barnet Dulaney Perkins Eye Center

  1626 N Litchfield Rd Ste 110 Goodyear, AZ 85395-1399

• 

  Barnet Dulaney Perkins Eye Center

  825 S 20th Ave Safford, AZ 85546-3317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cataract surgery at Barnet Dulaney Perkins. I was paying out of pocket. As I checked in for surgery I gave the person my credit card for the anesthesiologist. Later that day thy called me and told me thy only except cash for the anesthesiologist. I came back and payed cash and thy cancel my credit card payment. Months later a billing company calls wanting payment for the anesthesiologist. I explained the situation and that I provided Barnet Dulaney Perkins cash payment as they requested. I was informed Barnet Dulaney Perkins that my credit card was declined? Clearly I should have been suspicious why they were asking for a cash payment and clearly I should have asked for a receipt but I was down in the surgical center not the main office. There business practice requiring cash payments has lead to this mess and simply want this to come to an end. And to remove the bad debt from my credit report. Also i had cataract surgery on both eyes 2 weeks apart so the bill should have been the same?

  Business Response

  Date: 12/20/2022

  Good morning,

  
  Thank you for bringing this matter to our attention. We strive very hard to provide quality, compassionate care and excellent customer service to our patients.
  
  When a credit card is declined, we offer alternative payment methods to our patients (cash, check, ***** MC) and would have been satisfied with any of these options. We apologize that this was not communicated to you during your visit.
  
  Surgical charges *** vary depending on the elapsed time between the surgeries as well as any discounts that *** be applied by the clinic.
  
  At this time the remaining balance of $168.65 has been adjusted as a courtesy. The collection agency has been notified of your account balance and theyve been tasked to remove you from all collection's activity. If you receive a call or statement from the agency, please disregard it.
  
  Thank you again for bringing this to our attention. Please do not hesitate to contact me directly by phone or email if you have any further questions.

  Customer Answer

  Date: 12/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was to receive a call back, to no avail. I had both eyes, removal of cataracts, and now, not before, have blurry vision. Things are smaller with right eye and larger with the left eye. Probably wrong lens put in. They lied about the price. Requested that which Humana covered and they made me pay over $2000.00, including YAG, removal of scar tissue. Nothing has ever gone positively with this group of eye doctors, who all tell you something different. Expensive equipment and incompetent Optometrist. One Opthomologist, who could care less about the vision of others.

  Business Response

  Date: 12/13/2022

  The response is attached.  Please let me know if anything further is needed.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 22 I ordered reading glasses from the Barnet Dulaney Perkins eye place in ******* ** after having an eye exam. Over the next three months they gave me the wrong prescription three times. I asked for a refund and the office manager ****** said I would have a refund in 4-6 weeks. It has been 9 weeks and they haven't refunded me. I called the billing department and they said they would process it in a week. They did not. I called again and this time they told me it would be another 4-6 weeks. As of today's date, Nov 10, 22 I still haven't received a refund.

  Business Response

  Date: 12/01/2022

  Good morning,
  
  As of 11/16/2022, the charges have been voided and the patient has been provided with a refund leaving her account at $0.
  
  We apologize for the inconvenience this has caused our patient.
  
  Thanks,

  ******************************

  Manager, Patient AR

  Customer Answer

  Date: 12/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. Thank you for your time and help.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone number *************) has been printed on several billing statements for your patients, who call and try to provide me with protected information to resolve their billing issues. Ive called several times within the past 6 months to get this issue resolved with no luck in speaking to upper management. I was told that customers are mis-dialing when calling me. However, the people calling me read the incorrect number back to me directly from their billing statements. I would just like this issue resolved so it doesnt put your customers at risk, and I can use my work phone without an abundance of irrelevant phone calls bombarding me throughout the day. If no action is taken, I feel as though I will be forced to take legal action as it violates the rights of your customers.

  Business Response

  Date: 07/22/2022

  We printed a copy of our patient statement to examine the telephone number associated with form. The form has:  " Payment Arrangements, call: ************ as the telephone number patients us to make arrangements for payment. This statement example was provided by Administration. Thank you *******************************, Director of Financial Clearance, AVP

  Customer Answer

  Date: 07/23/2022

  Im sure some of the billing statements have the appropriate phone number, but I am not sure that all do. This does not explain the 20+ complaints and nasty voicemails I get on a daily basis, including weekends and all hours of the day and night. There are multiple people that call my number and read the number ************ back to me. This means that there is no possible way all billing statements have the appropriate number printed on them. I do not accept this response at all. This has been going on for months now. I was receiving phone calls as I was giving birth to my daughter in January, and unfortunately the entire time I was in the process of grieving the loss of her. I received hundreds of nasty voicemails that were supposed to be directed to your billing number. I tried calling several times to reach a manager without any luck.This is why I feel this is borderline harassment, especially when people fail to look into the situation. To me, it seems this is an easy way to charge your customers without having to explain why you are charging them. Instead you allow someone going through a traumatic personal situation to receive nasty voicemails all day and night. 

  Business Response

  Date: 07/29/2022

  We currently are unable to locate the document that ****************** refers to. We have initiated an inquiry to the Bank/Credit Card payment company we use to see if there is a link to this particular phone number. This issue was elevated 5 business days ago. We await the results

  Customer Answer

  Date: 08/02/2022

  I appreciate you looking into the situation. Please advise once you have heard back, as I believe this is the root of the issue. 

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barnet Dulaney sent $****** to collections when I do not owe them any money according to their records. HCI has this fee dated February 17th 2021. On this date I paid $2050. I never received a billing statement from Barnet *******, but did receive a collections statement last August 17 2021 for the ******. I called Barnet ******* and they said I did not owe any money. I spoke with ***** on August 23, 2021 @ 9:15 am. She said she would take care of it. Then on June 30, 2022 I received another collections letter from HCI For the same amount. I called again and spoke with ******** on 7-8-22 at 9am. She said she would take care of it with her IT department. Still no resolution and it is now on my credit report! I called again on7-14-22 at 10:32 am and spoke with Loyva and she said she would look into it. I would like to have this issue resolved.

  Business Response

  Date: 07/22/2022

  July 8th 2022 representative ******** from our Patient account team emailed the *** company to remove Pt. *********************** account from the ***/Credit accounts. The email states the balance is not patient responsibility. Pt will receive a letter from the *** company that the account has be resolved. I left a VM for *************************, *** to validate this action has been taken.  Thank you, *******************************, Director of ***************** Clearance. ************************.

  Customer Answer

  Date: 07/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************