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Business Profile

Restaurants

Varsity Tavern

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    me and my friends were at varsity. we just got their, we were not heavily drinking. we were dancing to the dj set. my friend accidentally got shoved into a server slightly, server didnt fall or anything, server didnt spill anything. all of a sudden, one big cowboy security guard starts pushing people over, another security guard a short kinda chubby guy grabbed my female friend who is about 100 pounds and lifted her in the air. she wasnt being aggressive, she was scared and trying to figure out what happened. he ripped her shirt off and dragged out of the venue exposing her to the crowd for a prolonged time with no remorse. i had to literally grab the security guard and threaten him to get him to let her go, he was grabbing her breast, she wasnt being aggressive crying and couldnt even speak. he let go of her when i grabbed him because he only bullys the weak. found out this is not the first time. shes pressing charges. she got embarrassed and man handled for no reason, even the other security guards had no idea what happened either and they still were overly aggressive to strangers. the cowboy security guards literally *** rushed at least 50 people and could have seriously injured someone, the floors were wet and someone could have fallen and hit their head.

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the security guards at the door were already treating me different in a way that made me uncomfortable (staring, disgusted looks) and as the security guard was checking my ID, they brought two other guards to check my purse. At this point I was confused because they are never this persistent, eventually the guard told me I was not allowed in because my shorts were too short and my kind (referring to LGBTQ) is not welcomed here.

Varsity Tavern is NOT a BBB Accredited Business.

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