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Business Profile

Security Cameras

ieGeek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ieGeek camera serial number ********* had worked through a network across the street. WIthin the last 30 days I attempted on multiple occasions to connect the ieGeek power plug camera through an identical ******* Fios router -- only much closer than across the street. The camera is not found on the wifi network, The camera does not have an ethernet wire port to livestream a video surveillance (only wifi). Contacting ieGeek has been unremarkable. The feedback forum is not instantaneous. For example, you cannot call only send a question through the ieGeek app. You must wait for their written reply. The first written reply to my complaint: a rehash of the instructions which i already tried. Also, ieGeek reply indicated that there is no way for a videochat or phone call. My followup communications went pretty much like this: I assured the ieGeek staff that ******* Fios has both style 2.4 GHz and 5 GHz bands/ ieGeek needs exclusively 2.4 GHz. I asked for a videochat to help me connect the ieGeek camera to the wifi network. I provided the ieGeek camera serial number. I requested a refund if ******************** staff could not accomodate.ieGeek staff ghosted me. I have not received a reply in over ********************************************* to ieGeek . I just re-attempted to connect the ieGeek camera to my wifi network. Unfortunately, following the instructions on the app is redundant and unhelpful. For example, just now, I pressed in the reset button (a small hole accessed with a paperclip). The tiny blue light went dark for a few moments. But the anticipated red light never flashed. Basically, the red light is required to proceed. All other efforts failed.

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/28/24 Cost: $144.99 Company policy: 2 year warranty Item: baby monitor Item: charging port collapsed, unable to use- reached out to email address that lights up on device for support and company did not provide support. They did not try to repair or offer replacement or refund. They were unresponsive when asked if I could talk to a person on the phone. Resolution requested: $144.99 refund or new baby monitor sent to **

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an outside security video camera and floodlight from iegeek.com. The unit can be installed on an outside wall or under the eave of the house. I needed to use the latter method. The instructions show how to rotate the camera to accommodate an eave installation. There is an 'alert box' on the eave method installation page which states: "Note: If the camera falls off during installation, please don't worry, the camera can be installed back. If you don't know how to install it, please contact us *********************************** The camera did indeed fall off when I rotated it, so I emailed them at ********************************** on May 04, 2024. This is their reply on the same day: Thank you for contacting customer support. We will need to first confirm the exact model you have and please send us a video showing the problem. etc.I responded to this request with all the information requested including a video of the problem on May 06, 2023. I added this to my reply: All I need is instructions on how to re-attach the camera to the unit. They assured had me that my issue would soon be addressed by a 'senior team.' This was their reply on the same day: Sorry to bother you, yes, we checked the video you sent, can you fix the disconnected part with glue? Best regards,?ieGeek. It seems logical that if the installation manual acknowledges the problem of the camera disconnecting then there should be a common solution. Or was this a sloppy attempt to cover up a patent manufacturing problem to which there is no solution besides of course, glue. This began 35 days of back and forth. When I insisted on a return, which they authorized.I paid $15.10 **** to ship the product back to the company on May 13th. They have not refunded me even though tracking shows they received the product. I sent a final email demanding payment on June 10th. I think the plan is to hope that I will give up and take the $81.00 loss. They have both their merchandise and my money which is highly unethical.

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 cameras manufactured by the Igeek company fom Amazon and received information that we could use our cellphone provider dim card. A Sim card was provider by igeek but no longer work. I approached our local cellphone provider and was informed that we cannot use our Sim card. We then approached Amazon who said that they could no longer help us because we had the cameras past 30 days and to reach out to Igeek. I have been emailing igeek back and forth since last year requesting an exchange for wireless camera and they have refused. They want to refund me for 2 cameras not 6. The said they have reached out to the manufacturer but they are the manufacturer and they have given me the runaround .Some of the cameras are not working and they have said they don't want them back. I am serious your assistance on this matter. They just sent me an email last week saying the cameras can use Sim card from Tmobile which we use then I received another email saying the cameras cannot use Tmobile Sim card. They are messing me around because the warranty runs out in July

ieGeek is NOT a BBB Accredited Business.

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