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Business Profile

Telecommunications

Next Day Delivery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came out of my home on 4/5/23 with a note that says sorry we missed you for this ***************** It is extremely misleading to put something like that on somebodys door. I am not comfortable with somebody putting something on my door like this when they have no reason to be there.

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company labeled as Next Day Delivery Company came to screen door and taped a note to the door with a confirmation ID and advised to call. It doesn't state that it is not regarding a package but does state any information could be used for marketing materials once provided. I was at home at the time, my dogs were barking at the person and they walked past my door bell to tape to the door. Additionally, when calling the company refuses to provide any information about what they called the "package" wanting to verify all your personal details. I didn't share and asked to no longer be contacted with a note on my door, they only stated thank you and hung up.

  • Initial Complaint

    Date:03/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The "next day delivery company" leaves a note on your door saying they just missed you and to call number them. When you call the number they gather as much information on you to sell to other companies.In my case, they did not miss me. I was working from home. I heard the note being placed on my door. I would have heard a knock or a ring if I could hear the note being placed on the door. I opened my door and saw the guy who placed it getting back into his car. Gave him a little ******. He did not look back. I gave him a louder yell to get his attention. He drove off. I ran into the street waving my arms. (Keep in mind I'm thinking he is trying to deliver a package.) He continued to drive off. I called the number on the note and they are just selling stuff to me.This company is just selling stuff to new homeowners. Feel free to throw out the note they leave on your door.

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time since we have moved into a new house that we have received fake notices taped to our door saying that we missed a delivery from Next Day Delivery Company. There is no package and they are just looking to collect personal information (I did not share ours)

  • Initial Complaint

    Date:10/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an official looking "Sorry We Missed You" notification attached to my door which I responded to because I am expecting several packages to be delivered to me this week. When I called, I was told to a verification number would be sent to my phone but instead a message with a link was received. I was told to click on the box within the notice to accept the terms before they could discuss my "deliveries". It turns out my "delivery" was a notice from the *** security company for setting up an in-person home consultation visit for a security system. By checking the box in the message they sent to me I gave this company permission to have my info sold to other companies for advertising purposes. This is a predatory marketing tactic!!! I want my name removed from ALL businesses that this company has sold my information to. How are they allowed to deceive people this way???

    Business Response

    Date: 10/21/2022

    Hello,

    Thank you for your concern, we have submitted your request for DNC as we would any other request. This notice is intended for advertising as it says on the front "this is not an attempt to delivery" as well as the T&C's listed show it is to assist with marketing of product. Opting in when on a call is in compliance with state and federal law. Thank you for calling and if we can do anything more to help please let us know. 

Next Day Delivery LLC is NOT a BBB Accredited Business.

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