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Average of 48 Customer Reviews
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Review fromKetty C
Date: 08/08/2024
1 starKetty C
Date: 08/08/2024
At the end of June, I signed up with TCR thinking I had found a solution to my problem. But they have only added to my financial burdens. I paid **** amount as a deposit and the rest of the fee they are charging is on a payment plan with a company named United. They have collected their fee but until the lawyer doesnt collect an additional retainer fee of $950.00, they have stated they cant move on with my case. So now I continue to get calls from the timeshare, United had started to charge monthly for services that are not being provided, and my credit score will be impacted. I want them to return the money to the company United and to return my deposit. With this amount of money they charge, something could have started to happen but everything is at stop until I pay more money just not right!!!
Timeshare Contract Resolution
Date: 09/24/2024
We reached out to you to address your concerns and weren't able to connect with you. Please contact us so we can get this cleared up for you. **********Timeshare Contract Resolution
Date: 10/17/2024
Hi Ketty,
Just wanted to clarify that we were able to correct your concerns and that you are satisfied with the outcome of my result of your complaint.Review fromJudy C
Date: 02/19/2024
3 starsJudy C
Date: 02/19/2024
We were considering using TCR. But I havent seen one client state,they got them out of the contract.Timeshare Contract Resolution
Date: 02/20/2024
****,Thank you for your review. We have helped thousands get out of their contracts. We haven't been sharing that data but we will moving forward. We would love to have the opportunity to talk to you and tell you how we can help you.Review fromEileen B
Date: 11/20/2023
1 starEileen B
Date: 11/20/2023
We very much regret signing up with TCR just about a year ago. We have had one problem after another and they have NO customer service whatsoever. I would give them ZERO stars if I could After signing up with them and paying them $3,649 they assigned us a lawyer who did absolutely nothing for us. The lawyer told us that we made a mistake signing up with TCR because our mortgage was paid up and we were paid up on our maintenance fees - therefore no timeshare company would be willing to cancel our timeshare - REALLY!! When I reported this back to TCR they assigned us another lawyer. In the meantime the previous lawyer had sent a letter to our timeshare (better late than never?) telling them to cease and desist contacting us. Our Timeshare then sent a response letter to this previous lawyer and copied us stating that the lawyer that TCR had assigned to us was not even registered in the state where our timeshare is located??!!I then have e-mailed and left numerous voicemails with TCR about finding out why they would have assigned us to a lawyer that was not registered in the state where our timeshare is located and furthermore I wanted to know if the new lawyer they assigned us was registered in this state. I had an initial response to my e-mail to TCR over 2 months ago stating to be patient they were working on this. Since then I have sent follow up e-mails and voicemails and have had absolutely No response from TCR. I am wondering if they are still in business? Over the year timeframe that we have been working with them I keep getting told my rep has left and get assigned new people. I now received a voicemail from my Timeshare stating that they do not take back timeshares and the the Timeshare Exit companies should already know this about our timeshare - they have never and will never take back timeshares. Did TCR know this when they took us as clients. I feel we deserve a full refund of the $3,649 since we did not receive any service.****************Timeshare Contract Resolution
Date: 11/27/2023
Hi ******,Thank you for leaving us a review! We had a supervisor reach out to you on 11/27/23 at 12:14 pm PST. Please call him back as soon as possible so he can support you right away. Thank you,Client Experience Team, TCRReview fromS Jean D
Date: 11/14/2023
5 starsWow! I got so much good info from ***, about closing my timeshare contract, I'm amazed. He actually answered questions that I asked people before, to no avail. He was able to get me started in the right direction. I'm a senior that, by my own stupudity, bought a timeshare years ago which I can't use anymore due to physical limiting. *** got me started on a track I can pursue now. Thanks, ***!Review fromGregory D
Date: 04/27/2023
5 starsTCR has been great in resolving my issues. Every concerns that I presented to them they where able to address in a timely manner.Review fromLloyd S
Date: 04/13/2023
4 starsWe appreciate the regular follow-*** as we go through the process of eliminating our time share. The process was professionally and easy to get done. We hope the final outcome will be in our favor. Thanks for all who have been involved through this process.Review fromDave H
Date: 04/11/2023
5 starsGreat customer communication answered all questions. They have delivered as promised.Review fromSandra H
Date: 07/15/2022
5 starsI had an opportunity to speak with a representative today. I have not followed up with what type if resolution I may accomplish with this company, but at least I spoke to someone who was forthright and transparent. I will do another update with the accomplishments I had with this company in the future. I can say at least I was heard and treated with respect and knowledge. I hope I can continue to see continuity of ethics as I go thru further research with this company. Thank you ***** for caring. Thank you **** for listening to what customers want from a company.******
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