Complaints

This profile includes complaints for DriveTime's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DriveTime

  1720 W Rio Salado Pkwy Tempe, AZ 85281-6590

  
• 

  DriveTime

  400 N. Arizona Avenue Chandler, AZ 85224-4606

  
• 

  DriveTime

  5104 W. Glendale Ave Glendale, AZ 85301-2602

  
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  DriveTime

  5910 Dixie Hwy Fairfield, OH 45014-4208

  
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  DriveTime

  3717 Lafayette Rd Indianapolis, IN 46222-1110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Areol Chance I purchased a 2016 Jeep Patriot from Drivetime on 3/29/2025 in **************. 4/17/2025 I was advise the transmission is gone. The car is at the repair shop as of today 4/21/2025. Very concern and confused why they selling vehicles with bad transmission.

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communication. I do not have a contract DRIVETIME/*********** they didnt provide me with original contract as I requested I demand this account to be removed from my credit report

  

  Business Response

  Date: 12/02/2024

  Drivetime has identified this to be addressed to the incorrect company

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car from drivetime its had problems off and on and now the car completely stopped its having engine and transmission problems and the company wont do anything Ive only had the car 7 months

  

  Business Response

  Date: 06/10/2024

  DriveTime thanks the Better Business Bureau for the opportunity to address this matter. Please see attached with customer concerns

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 compass Jeep from Drivetime August 2023. I was charged ***** for a car that was worth ****** according to Blue Book Value. In May 16th 8 months after purchasing my car I had to have it towed because it started decelerating as my husband was driving. The auto service representative called to let me know the brake system was locked. I am being charged $1500 and the warranty covered only a wheel hub and a sensor. Its bad enough I was overcharged but to not cover at least half of the cost after having the car for only 8 months. I bought the car out of desperation because my family needed a second car within 2 days but if its not due to dire need STAY AWAY FROM THIS CAR DEALER!!!! You cant use any other finance company but theirs and they charge crazys interest rates.

  

  Business Response

  Date: 05/29/2024

  DriveTime thanks the Better Business Bureau for the opportunity to address this matter. Please see attached with customer concerns

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10th, 2022, my wife and I purchased a 2016 dodge Grand caravan from Drivetime *********. We thought we felt an issue in the transmission, we were told that Drivetime doesn't sell vehicles with major issues and that we had access to a 30 day warranty to fix any problems within those **************************************************************************************** fact need a new transmission. We got our vehicle back after 2 months of Drivetime sending the selected shop multiple transmissions that didn't program to our vehicle correctly. The 3rd transmission that is currently in the vehicle is having shifting problems, transmission lines are leaking and now our engine is misfiring. When we went to inspect the misfire we discovered that the intake manifold is cracked and rtv'd, meaning that this was a known issues before Drivetime sold us this vehicle. So now, once again, we are unable to drive our vehicle that we just purchased in December. We have been in contact with the specific Drivetime location who told us there is nothing they can do. We have been in contact with Drivetime corporate who was sympathetic but no help. We have been in contact with **** with Drivetime Customer Relations who helped us while our car was in the shop. We are expected to pay $21,000 for a vehicle that has been in the shop more than it has been in our possession and we were lied to by our salesman, *********************, who stated that their company doesn't sell vehicles with mechanical problems.

  

  Business Response

  Date: 04/07/2023

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our
  customers concerns, and sincerely regret to hear of the mechanical issues he has encountered thus
  far. We have collaborated with **********, the administrator of the DriveTime Limited Warranty
  (Warranty) and *************** Contract (VSC), to provide the attached response.

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the ******** ** DriveTime on 03/24/2023. I have had this car for only 5 hours. I smelled coolant and then my temperature light came on. I found coolant sprayed all over the engine and the coolant reservoir empty. I have only driven this car 25 to 30 miles. I filmed the coolant all over the engine as soon as I stopped. I am very upset. I purchased a car from DriveTime back in either 2015 or 2016 that I never had a problem with until it was totaled in 2020 after a ***** Truck rear ended it. What happened to this company? I needed a dependable car and I had a budget set for monthly payments as I am in the middle of a divorce. I came in to test drive the car last Saturday. I heard a noise with the wheel. They sent it to the shop and I found it was the axle and they repaired it, but not before they tried to steer me to cars that was more than the budget I set for myself. One person in the dealership I am very uncomfortable with and did not like having to deal with him as his behavior was shifty. I went in today to purchase this car as they told me it was fixed only to find out now there is either a major coolant issue or they sold me a car with a blown head gasket. I can contact my ****** who is a mechanic and let him tell me. I want this issue resolved immediately with either this car fully repaired or another vehicle that would be the same payment range as the current vehicle whether it is this dealership which I no longer trust, or the another location within 250 miles.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ******* Tucson from the *********, ** location on 03/13/2023. Sales experience was great, I loved the car and my felt great about my purchase. 10 days later on 03/23/2023 when I started up my vehicle, there was a knocking noise. The car shut off on me in my driveway but I had to get my girls to school. Within a minute later the oil light came on and engine light came on. I took my girls to school and went to get an oil change. Once the car was being looked at the mechanic told me there was no oil in the carwhatever was left was thick and black. The engine light was most likely due to no oil since the sensors triggered the engine light to come on. We proceeded with the oil change and the noises were not as bad but still there was knocking noise that wasnt there before. As I went up to Drivetime *********, ** location the check engine light came back on. One of the sales rep called Silverrock warranty to get a reimbursement for the oil change and notify of my no oil issue. I was able to drop my vehicle off to a repair facility but no option for a lenderonly rental reimbursement ONCE THE CLAIM IS APPROVED! I was sold a car with no oil and have to wait until the claim is approved and the vehicle is fixed. THE ONLY THING THAT WAS ABLE TO BE DONE FROM DRIVETIME WAS THE EMPLOYEES SAYING wow. This sucks!!!

  

  Business Response

  Date: 04/07/2023

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. We collaborated with **********, the ancillary product administrator, for the vehicles repair history. At this time, we have offered to accept the return of her vehicle for an alternate vehicle purchase with us. In addition, we agreed to transfer her down payment toward the new vehicle purchase. Please see the attachment for details.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a complaint because in Aug of 2022 I went In and purchased a 2019 KIA Soul financed. The very same day I told the dealership that I didn’t want the vehicle because of an ant issue that I seen with the car and that it had a funny smell. They advised that they can give me something for the ants. So the following weekend came when I went to bring the car back they told me I couldn’t and it was passed the deadline . The ending of Aug I began hearing a knocking sound I took it to pep boys because they were affiliated within the warranty of the vehicle and they told me they couldn’t fix it and that it needed to go to the dealership which is *** due to recall . Next I called made an appointment and brought the vehicle in Nov 15th 2022 my vehicle sat at Nalley KIA up until Feb 7 th 2023 I took it to a different *** dealership who was able to call silver rock to put in a claim for repair only to find out that they won’t cover it under warranty amongst what’s actually wrong with the car. Drive time of Stone Mountain sold me a Lemon and I need help with getting a new car and getting out of the financial contract I’m in with *********** . Please help me .

  

  Business Response

  Date: 02/17/2023

  Upon
  receipt of our customer’s complaint, we reviewed her concerns and confirmed
  that as she is outside the VRP timeframe, we are unable to accommodate her
  request to return or exchange the vehicle. However, we have elected to assist
  with replacing the vehicle’s flex plate as a goodwill gesture. We have
  communicated this exception to ********** and encourage our customer to have
  the OEM contact ********** to obtain approval and finalize the claim. We have
  attempted to contact our customer to provide the above information but have not
  been successful in reaching her. Please see attached for details.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a vehicle from DriveTime. The day I purchased it I told them there was a problem with the vehicle. I could hear a popping like sound when I’d go over a bump or turn the steering wheel to the right or left. So they said we will fix it. The guy leaves and takes it to a tire store he said. Can back in 2 hours and said it was fixed. By the time I was leaving it was closing time so wasn’t no use going back. I made am appointment with one of their preferred shops. But by then I’m 200 miles over the 1500 mile warranty but still in my 30 days. The shop says it’s the struts and said it’ll cost $900. Which they refused to fixed. So they knowingly sold me a vehicle that something was wrong with it. And I feel like they need to make it right. They wouldn’t show me any proof where they took it to a shop the day I purchased it.

  

  Business Response

  Date: 02/17/2023

  Thank
  you for bringing this matter to our attention. We appreciate the opportunity to
  address our customer’s concerns. We have collaborated with **********, the
  administrator of the DriveTime Limited Warranty (Warranty), to provide the
  following details.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 *** and traded my 2014 Jetta. The company was to transfer my current valid license plate to expire 4/23 from the Jetta to the ***. They didnt do that. I received a new temporary plate with a cost of $181. Called the manager ****** who stated the title and registration department made a mistake. He claimed he was waiting for a check and he would take me to the *** to correct it. To date, 11/8/22, he has not corrected this problem. If I get stopped, I have nothing to show this *** is registered to me. Only proof I have is my insurance card. Please help me with this dire situation. I dont want to get arrested or more, shot. This is all about a transfer of plate from the car I traded and the one I bought from them.

  

  Business Response

  Date: 11/21/2022

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns. Please see the attachment for details.