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Business Profile

Windows

Apex Energy Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, **** and I met with sales rep. *************** *** from APEX Energy Solutions on January 19, 2024 and put a deposit of $3985 down to order 8 custom windows. The customer service has been non-existent but we reached an Operations Administrator out of ********* branch on March 1st who confirmed our windows would arrive in ******* between April 10th and 15th. We have called, left voicemails, sent texts and emails to schedule installation but have not received ANY response. We're not sure if we've been scammed or simply neglected, we hope that BBB may be of some assistance.

    Business Response

    Date: 04/18/2024

    The complaint was posted to the wrong BBB account and is intended for a different Apex. We have had no interaction with this individual, and based on the complaint, this individual is attempting to resolve a matter with an Apex in either ******* or **************. Our Apex here in ********* is independently owned and does not operate outside of a 75 mile radius of *********, **. Please remove the post, and please let me know if there is any additional information needed from me in order to have the post removed from our BBB account.

Apex Energy Solutions is NOT a BBB Accredited Business.

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