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Business Profile

Yoga Classes

One Tribe Yoga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/11/2023, I provided my 15-day advance notice to cancel my membership with OneTribe Yoga. 12/12/2023, the ** (***************************) confirmed that any credits on account would be transferred to an account credit or gift card if I preferred to share. 12/14/2023, I confirmed direction to transfer the unused credits to a gift card and asked to confirm they could mail the gift card. 12/27/2023, followed up with OneTribe on status of gift card. 1/2/2024, followed up with OneTribe on status and to confirm my membership was cancelled to which they responded and asked for my mailing address, which was provided on same day. 1/20/2024, followed up again on status of mailed gift card. 1/24/2024, received email from ** *************************** that I should have received the gift card and to reconfirm the mailing address, to which I replied accordingly on 1/25/2024. No response received after this outreach. 2/15/2024, given the 60 days since request was initiated, I followed up again indicating that if no resolution was provided by 2/29/2024, I would be filing a complaint with the BBB. I was not provided with an account reconciliation or dollar to credit ratio of the amount I should have received. Therefore, I cannot articulate what I am due. At the time I requested account cancellation, I believe I had approximately $700 in accumulated massages that were not utilized and should have been transferred to a gift card.

One Tribe Yoga is NOT a BBB Accredited Business.

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