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Business Profile

Mattresses

King Koil Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to forward you a chain of emails as it will best explain the situation. There is a lot of information and it's a complicated matter.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a king **** air mattress from amazon. I can contacted them because it has a warranty and it was losing air. They have been giving me the run around and so is amazon saying I need to contact them. They said they were sending a replacement priority mail, but cant seem to provide me with the tracking information. I should have already had the replacement and am beyond frustrated!!!

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep having to contact king koil mattress because each mattress they sent me would deflate for no reason , losing air and unable to use. The last one I received was only about two months ago and it is already unusable. They are telling me now that the warranty is expired. It is not my fault and that their product is defective. I am seeking a full refund . I paid for a product and continued to have issues over and over. Thats not fair to me!!!

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a King Koil mattress for over $4000. It has ruts so bad in the mattress that when laying on my back, my hips are not even aligned. This defect is masked by the way theyve tufted the pillow top portion of the mattress and when looking at the bed you can not see how bad the rut is however, if you lay on the bed it is undeniable there is an issue that we should not be experiencing at this stage. In fact, I reached out after 1 year and was denied because it doesnt show in a picture. So I suffered through another year of back pain and horrible sleep. Ive attempted to resolve or get someone out to look at it. Ive been denied every step of the way. I even asked the customer service agent for a manager since she was unable to assist, she flat out denied me a contact to a manger via email. I feel it is completely unreasonable to spend that kind of money in a mattress and be denied a good nights sleep. It should be noted that I am a normal size man 57 and 185 lbs. I happen to be handicapped and ordered the firm mattress to sustain my injuries and have a mattress that would last. This thing is terrible and after taking my money Ive received no assistance from the manufacturer. I purchased the mattress at Orange County Mattress in **************** **********. It should also be noted that the original mattress they delivered to my home had a significant defect with the side/edge support not being present, which led to a new delivery. Other than the rutting this mattress has been cared for appropriately, rotated frequently, no stains, rips, tears, ***** or misuse of any kind.

King Koil Mattress is NOT a BBB Accredited Business.

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