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Business Profile

Mattress

Serta Simmons Bedding

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/26/23 purchased Sim Cal King ******** model 11476CK from Spencers, ************************. Salesman informed us a 10 year manufacture warranty was included. 10/10/23 ******** was delivered. After sleeping on the ******** for 5 nites, severe sagging developed. ******** arranged for Precise Mattress to inspect sagging ********; 10/17/23 replacement was required. 10/24/2023 defective ******** removed and second ******** delivered. By 12/3/2023 severe ******** sagging and hump down center developed on second ********. Since January 2024 numerous unsuccessful resolution attempts with ******** and Sertasimmons. 2/7/2024 spoke with ******, SertaSimmons **************** **************, SertaSimmons does not honor warranty, refund and replacement must be done by ********. Spencers indicates a ******** inspection must be completed by Precise Mattress Inspection. First available date by Precise Mattress was 3/13/24, 8 to 10 AM. On 3/13/24, 9;45 am, Precise Mattress cancelled inspection. Precise offered to reschedule on on 3/14 or 3/15. We opted to reschedule on 3/14, for immediate resolution. On 3/14 at 7:10 am Precise again cancelled and offered to inspect on 3/20/24 or 3/27/24. Rescheduling requires us to continue to sleep on ******** with deep sag and large hump down the center of ********. Sertasimmons needs to honor warranty. Mattress can be immediately removed from our home, inspected at the company sight and full refund.

Serta Simmons Bedding is NOT a BBB Accredited Business.

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