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Business Profile

Adult Family Homes

Starfish Care Homes
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Starfish Care Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Starfish Care Homes has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starfish Care Homes and Referral Agent ******** ******, A Right Place for Seniors are teamed up and preying on the vulnerability of families looking for care for their elderly and/or disabled loved ones.
      Starfish Village at 321 W Limberlost (owned by **** and *** *********) refused to give our $2100 deposit back because (the reason they gave us) they paid ******** ****** of A Right Place for Seniors $2100 who NEVER SHOWED US THAT PROPERTY!
      We were familiar with the property because MY SISTER WAS LIVING THERE! If anyone deserved a referral fee, it was my sister.
      We disclosed to ******** ****** from day one to exclude Starfish Village from the search since we were already familiar with it because my sister lived there. We also signed a letter with Starfish Village stating WE DID NOT USE A REFERRAL AGENT to find this property. My mother was there a total of 4 weeks.
      The agent got around this by deliberately showing us a different Starfish home. And unbeknownst to us, Starfish and ******** ****** (A Right Place for Seniors) have their own contract stating if they show Any of their properties, they’ll get a fee.
      We were told by **** ********* that if we wanted our $2100 back, we'd need to get it from ******** ******, A Right Place for Seniors. How are we supposed to get money back that WE did not pay?

      We would like our $2100 security deposit back.

      Business Response

      Date: 07/12/2023

      Starfish Care Homes strives to provide the highest quality of care to our residents and maintain compliance with all applicable state laws.  We have over a decade of experience working with hundreds of residents and their families to help them through some of the most difficult times in their lives.  We are proud of the care we provide and welcome anyone reading this to ask us for references.  

       

      In order to reach more people who need our services, we partner with reputable referral companies with a local presence like A Right Place for Seniors and their exceptional Tucson agent, ******** ******.  ******** is a lifetime social worker who has helped thousands of people.  The relationship between assisted living homes and referral agencies is governed by Arizona law.  Starfish Care Homes has a signed working agreement with all of our referral agency partners.  The agreement applies to all of our homes, not any home individually.  The complainant signed an easy-to-understand disclosures with both Starfish Care Homes and A Right Place for Seniors explaining this relationship and the service provided.  Starfish was obligated and happy to pay the contracted referral fee to ******** ****** and A Right Place for Seniors as they provided a valuable service. 

    Starfish Care Homes is BBB Accredited.

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