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Business Profile

Air Conditioning Contractors

Alltech Solutions, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alltech Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a ac unit from alltech solutions since then I have had major issues with my ac for one Upon the delivery and installation the Cran machine they used Caused damage to my sidewalk the didn't install it correctly I was never asked what type of ac unit I needed which was covered in my account nothing was done correctly and all of issues were not Attended to

      Business Response

      Date: 05/17/2023

      It
      seems the home warranty company only paid for the ac install. They provided equipment and would normally get the same sized unit. The brands are up to them. We don't make that call. Home warranty company did not pay for any ductwork
      replacement or repairs either. This was also +3 years ago. We installed through HW September 2019. Our last visits were 7/24/20, 8/4/20, and
      2/28/22. All those visits were no charge as       well but related to ductwork concerns and a hole. I think he needs to reach out to his HW company. For the damage on sidewalk, not sure why we would be responsible if it was done by crane company. Also, sidewalk public property so wouldn't it be more of a city issue. Essentially, we installed a home warranty provided AC for this customer over 3.5 years ago. Our 3 free visits were related to ductwork concerns he had, so this is a first time we're hearing anything about any "major issues". It has been working fine for all these years and we've had some hot summers recently. Customer best bet to contact his home warranty company and have them create a new ticket or some kind of recall ticket and have someone provide him a 2nd opinion or fresh diagnostics. We are willing to try and help customer out somehow, but the complaint doesn't go into any detail about unit not cooling/heating/making sounds/leaking/etc. We didn't sell this customer directly, nor provide equipment, nor choose the equipment he got from the home warranty company. And again, as far as sidewalk damage from crane company, we did hire them for a crane service for the install, but I don't think Alltech Solutions is necessarily at fault here for something like this. And again, this was all a really long time ago and all new to us. 

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