We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Amusement Parks

Funtasticks Family Fun Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seven of us ( 3 Adults and 4 children) attended the Amusement park Funtasticks on Wetmore Drive in Tucson today. My grandson, ***** ****** , won an electric scooter on on of the games. He went to collect and the employee told him " The machine is broken. We are not giving you a scooter." We all saw ***** win. We all heard the man. This establishment should provide the prizes that the machines award.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to this park on this past Saturday. My child was injured on the slick track. What the employee stated happened to the manager and what my daughter said didn't add up. My child is special needs so detail isn't something that she can speak to but what she did wasn't what the manager told me. The manager didn't look at the camera to see what happened to my child. And he acted as if this was something that often happens. However my child had bruising on her chest that looked as if she struck the steering wheel. And scratches that looked like it came from the seatbelt. Also the day after Sunday, I found bruises on my child's inner thighs as well.
    However when I came into the situation of being told my child was injured you could clearly see it wasn't a seat belt that caused the injury. The manager insisted this was the case. I didn't see what employee was at the ride or even speak with the employee directly. A report was taken and she was bandaged. I contacted the manager the following morning leaving a voicemail to contact me about the video footage. I didn't get a call back. I contacted yesterday with two different managers being on duty and refused to speak with me, though I expressed to the employee who answered the phone, stating they would call me tomorrow morning. Which was today. I have not been contacted still. I need to see what exactly happened to my child and if there was any neglect on the park employees or operating machines part. I am requesting to be contacted at the earliest convenience of this business location owner.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the park with my daughter on 7/7/23. Upon review of the receipt, I noticed they charged me for chicken wings (11.98 + tax) that we did not order.

    I called the park to see if they would refund the overcharge.

    I was was told they couldn't because it was PAST 30 days. We went on t7/7/23 and today is the 8/4/23. When I noted that, the lady ACTUALLY said well... it's 30 days in 4 days so no, we won't do anything about it.

    I know its 12 bucks, however it is the principal of the matter. I was charged 12 dollars for an item I did not order and I did not receive. Then I was spoken to rudely and they won't honor their own policy?

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wanted to have fun in the water from the scorching heat from Tucson AZ and we thought Funtasticks was the best option for our children. We got there and the air conditioning was not working as well as the arkade, the kiddie land and the go-karts. The service at this place was awful and we will never go back again. Everyone there was complaining about the A/C issue and they didn’t fix it. We just wasted $200 today at this business and are seeking reimbursement. We requested a refund on site but all they wanted to give us was a voucher to come back as if we had a good experience. Please do something about this as we also want other naive people to be aware of the scam of Funtasticks. Payment Receipt info will be provided as requested.

    Thank you,

    Andrea Hermosillo

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went July 1st 2023 with my my 4 year old twins. Walking around I noticed there are some concerns I had about safety. First the bumper boats entry gate was not latched properly. No fault of the attendant as I believe the gate itself was too rusted and possibly even looked broken, so cannot be launched closed. My concern is there are a lot of small children running around and they can easily open the door as my child did. Luckily, we saw him and were able to stop him, but I fear with other children is possible they could easily fall into the water and drown in the bumper boat pool.

    Another concern is the racing car games that are by the entrance to the outside of the park seen in the picture. There were some screws that were not covered coming up from the tile and my family member accidentally stepped on it. She had thin sole shoes on and slightly grazed her foot, but again the concern is with the other people could tripover this or fall on it and lead to a serious scrape or puncture injury. Also, not sure if the outlets should be covered up since this is a family friendly kid place. There were wires that did not look covered either and overall cleanliness was horrible

Funtasticks Family Fun Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.