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Business Profile

Auto Repairs

Lopez Mobile Mechanic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within the last month, Lopez Mobile Mechanic was called to assist my son with his car that was not running. The mechanic’s diagnostic exam was not correct. We paid $75 for the show up fee, and $75 for the diagnosis. After the car was towed a second time, and we purchased the part they said was bad, it turns out the vehicle was out of fuel only and just needed an electronic reset. So we paid an additional towing fee plus an additional and accurate diagnosis to a reliable and different mechanic. We are asking for a $75 dollar refund which is fair. Sabrina, the lady on their phone has not cooperative with our request.

    Business Response

    Date: 05/28/2024

    April 2024 
    April 18 
    Got a call from the Customer to go look at the vehicle at his home. 
    Tech went to the customer's house. Charged $75 for the service call 
    Tech ran a computer diagnostic and charged $75 for the scan. Scan Report emailed to the customer 
    Both things the customer was charged for were done. A diagnostic fee was never charged.  
    April 19-Call from customer still waiting for price explained dealer parts only and waiting for call back from the dealership.  
    April 22-The customer's dad went to the Dealership and said he would deal with it himself.  
    April 29th Customer's dad called and said his car was at the dealership but they did not replace the PCM. He wanted his money back and I told him to send me the report from the dealership. He said he would when he it was done.  
    May 3rd-The customer's dad said he was waiting for his money back. I again asked him for a report or invoice he said his car was at a different shop and they would send me a report because the vehicle only needed gas.  

    Not until May 9th did I receive an Invoice from another shop. I proceeded to have an emailed back-and-forth conversation with the other shop. Per his invoice: "customers vehicle was towed in as crank/no start...performed code scan. In the process of my diagnosis determined cause of no start was due to no fuel." It says he did a computer scan of the vehicle. Yet the mechanic refused to provide any valid information on the scan he performed stating "I do not do scanner reports. That being said I scan a lot of cars. I dont not remember the specific codes."  

    Unfortunately, that just leaves too many things open for speculation based on the customer's dad's inconsistency and the shop that refused to provide real answers to questions unknown.  
    A refund will not be provided. 

    Customer Answer

    Date: 05/28/2024

    On behalf of my son I am asking for a $75 dollar refund. I work 12 hour shifts so there has been some delays: such as the time needed for the necessary research, costs, shipping of the wrong part due to López Mobile Mechanic’s  mis-diagnosis, not having a vehicle and so on. What I do know is that the initial computer scan by Lopez Mechanic was incorrect, we spent a week shopping for the after market part since the dealer did not have one in stock. The vehicle was then towed to a certified mechanic who confirmed that the only problem to the vehicle was that it was out of gas. So after a week of searching for a part we did not need and having the vehicle towed, a $75 reimbursement of the initial incorrect diagnosis is fair for the trouble we spent looking for the part and also for getting a second mechanic to work on the car. Thank you 

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