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Business Profile

Bathroom Design

Re-Bath of Tucson

Reviews

Customer Review Ratings

4.33/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromRick W

    Date: 02/25/2024

    5 stars
    Excellent experience with Re-Bath upgrading two 40+ year old bathrooms; a shower upgrade in one, and tub-to-shower conversion in the other. Techs **** and ******** are both very personable and did a great job completing the projects in two days. They kept us informed as the work progressed, were attentive to the details, fit and finish is excellent, and clean-up was great as well. We highly recommend!
  • Review fromGloria O

    Date: 03/21/2023

    5 stars
    I had Taz work on the remodeling of my bathroom and he did an excellent job communicating with me with the work he was doing. At all times asking me what I wanted done on the remodeling. ***** came and regrouted a shower that I had already had from ReBath. Both did a a great job!!
  • Review fromPeggy S

    Date: 02/28/2023

    3 stars
    We had Rebath come and we signed with the remodeling of our outdated bathroom. Everybody was wonderful, things were done well everything was cleaned up it was fantastic. Months later we had an issue where a drawer would not lay flush against the sink cabinet. I had people come out two times and they were unable to do anything to fix it. I spoke to the front office manager ***** and she had told me they were looking to replace the hardware for the cabinet because they were unable to fix it. I waited to hear from them and finally called them 6+ months down the road to see they found anything, no they didn't. I called them again, maybe another 6 months or longer down the road, they were still unable to do anything. Finally I call them and she told me they are no longer making that cabinet and could not fix the issue. This went on for years! We'll I finally glued it and it has held for more than a year+. So 6 years down the line, thinking (they stated) that everything they ordered and installed was to be, if needed, reinstalled by them to be covered under the agreement we signed. Which I assumed didnt cost us. Not so! I called to have the sink faucet by Delta, which I ordered because they guarantee their product, reinstalled. Nope they want to charge me $200 to do it eventhough they had done this 2 years before without charge. Bogus, Now today 2/28/23 ***** stated the shower area is covered if anything goes wrong. At least they chose Delta faucets, which have a lifelong guarantee. I'm now not sure if my faucet goes bad in the shower if it will cost to reinstall by them so the lifelong warranty is covered!!! I was very happy but through the years not so much. Not the best customer service results. Now I have to find someone to install a faucet replacement, which I have received from Delta, that won't cost.We aren't sorry we had Rebath but beware of any after issues, keep on them to get it done! Hopefully they won't charge you on "warranty" issues.

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