Complaints
This profile includes complaints for The Specialists - Car Audio & Window Tint's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transation - June 1, 06, 2024
Amount - $1,079.53
Business Commitment - Sale of Kenwood Auto Multimedia System - compatible with iPhone
Nature of Dispute - Installed a Kenwood Auto Multimedia System - not compatible with iPhone
Business has not tried to respond - Made several calls to shop with no return call. Call asked for salesman that sold the product
Business Response
Date: 01/21/2025
Thank you for reaching out and giving us the opportunity to address Ms. Jo Ann Coles-Rivers’ concerns. We appreciate your role in facilitating open communication between businesses and customers.
Ms. Coles-Rivers purchased a Kenwood Auto Multimedia System (DDX5707S/DD57S) from our Speedway location on June 6, 2024. Based on the manufacturer’s specifications, this system is compatible with the iPhone 14 Pro Max and fully supports Apple CarPlay. The system was tested during installation, including its Apple CarPlay functionality, and it was confirmed to be operational before the vehicle was returned to Ms. Coles-Rivers.
On December 31, 2024, we reached out to Ms. Coles-Rivers via email and phone to address her concerns. In the email, we acknowledged the issues she mentioned, apologized for her experience, and expressed our willingness to troubleshoot the matter. We also asked for additional details regarding her communication with Kenwood to assist in resolving the issue. A voicemail was also left offering support. Unfortunately, we have not received a response to either our email or call.
We remain committed to helping Ms. Coles-Rivers resolve these matters. Should she choose to reconnect with us, we are happy to troubleshoot the compatibility concerns and address the hazard light issue she mentioned, which we believe may stem from a separate installation-related adjustment. Attached are 2 screenshots from our email response date and times stamped, as well as one from Kenwood's website showing apple compatibility.
We request that our outreach efforts and willingness to assist be noted in this complaint. If there are additional steps we can take through the BBB process, please let us know.
Thank you for your time and assistance.Business Response
Date: 01/28/2025
Val,
We were able to reach out to Joann and set her up with an appointment with an authorized shop near her in Florida.
Per the attachments, the matter has been resolved. Let me know if you need anything further from us.
Thank you!
Customer Answer
Date: 01/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22826003, and have received the services that resolves the matter to my satisfaction. l consider this complaint resolved.
Regards,
Jo Ann Coles-rivers
Initial Complaint
Date:08/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to get the windows tinted in January 2022. The 2 back windows started to peel so I called and the scheduled an appointment to retint the 2 back windows. They were redone on Mar 27 2024. Once again the started to peel again so I called and the manager said they would re do it again. 3rd time was redone on Jul 20 2024 and again it was already peeling when I went to pick it up. The manager said it will stick just put it in the sun. The tint never stuck down so I called spoke to the manager again at the Broadway store. I asked to speak to the general manager of all the stores and was told he was on vacation. I asked if I could just get my money back so I could take it somewhere else to get it redone. I was told no I could not get a refund. Store manager said I could take it to the Speedway store and have it redone by the tint manager. I had the redone for a 4th time on August 8 2024. The tint is stuck down but now there is dirt or something stuck in the film. I am done dealing with this company and would just like a refund. I paid over $400. I will never do business here or recommend themBusiness Response
Date: 08/19/2024
We have contacted Mr. Compton and agreed to refund his purchaseCustomer Answer
Date: 08/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22137825, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Billie Compton
Initial Complaint
Date:03/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Specialists placed paint protection over the rear bumper. When completed, a bubble was pointed out to the manager and I was told it would go away over time. A week later there was no change and when shown to the same manager he said it was a paint defect. I questioned him and was told he could remove the plastic but he would definitely have to charge me to reinstall. The removal uncovered a gouge in the paint that was not there when I brought my vehicle in. Another "manager" called me (only after I left a review). The Land Rover dealership agreed to look at the paint and just as I suspected they said it was not a defect in the paint. The delaership is (as a courtesy to me because I purchased the vehicle there) going to try to fix the gouge as best they can. The Specialists say they are wiling reinstall the film but I have had no response from them. I actually would prefer they not have anything to do with my vehicle which is why I would like a refund. I did not receive any product or service for my money. The damage their technician did is actually going to cost me more in time and aggravation.Business Response
Date: 03/13/2024
We have contacted Ms. ****** and informed her we are sending her the requested refund. The refund will be made via check per her request and will be sent to the address provided.Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21426587, and find that this resolution would be satisfactory to me. I have received the refund. I have an appointment to fix the damage done to the paint, unfortunately, at a cost of time off work and inconvenience. It is unfortunate that the situation had to escalate to this level. Their refusal to accept responsibility is disappointing.
Regards,
******** ******
Initial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my car into this business back in March to have a dash/backup camera system installed. I was quoted $120 for the service. I accepted the quote and left my vehicle to get the work done. I was then told they couldn't complete the service. I came back to get my car and found that they had undone the work they had already started (without consulting with me first) and I was charged $65 for the labor. It took me a while to get to it, but I ended up spending a whole 10 minutes addressing the issue they had with the original installation. I brought my car back in last week to reinitiate the installation and was again quoted $120. I brought my car back in this morning (9/12/23) and was told they wouldn't do the installation for the amount I was quoted. The excuse I was given by the technician was "I wasn't the one who gave you that quote". I don't care which employee gave me the quote, I only expect the quote to be honored. I find these actions to be dishonest, It is clearly a case of bait and switch.Business Response
Date: 09/13/2023
We performed the requested service at the quoted price on 9/13 23 to Mr Finch's satisfaction. If there are any further issues please respondInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to the speedway store and picked out equipment with Ramses Castro for my sons 1989 mustang convertible.
Explicitly said wanted a slim sub box that will go under to top when down or something small for the trunk. My son picked up the car today and they just threw the box in the back seat with the wires running between the seats after having the car for 5 days.Business Response
Date: 12/14/2022
We have been in communication with Mr. ****** and have attempted to reach his son to schedule a resolution. We placed the woofer box behind the seat as we were requested to do but unfortunately we placed it behind the front seats, not the back. There was a misunderstanding of his instructions and we will move the box to satisfy him as soon see can get in touch with his son to arrange a time.
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