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Business Profile

Commercial Contractors

Universal Door & Gate, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contact Mr. ******** ******* in Dec. 2022 from a reference in our local "Next Door" site, and that he lived in my community. He said he owned Universal Door and Gate. I requested a quotation for installation of a door to my hobby room of our home. He came to the house, gave us an estimate and asked for $1240. in pre-payment for the cost of ordering the door. I placed it on my charge card (Visa). He said installation will take place right New Years. He didn't show, then he said the door was late in arriving, then he did not show several times last time was yesterday 3-15-23. He never returned calls or TX messages. My investigation revealed he has done this several times recently resulting in Police reports with individuals getting taken for almost $3000.His address is listed as **** *******, Marana, AZ and business at **** ** ********** **, Marana 85741. He apparently cruises social media looking for break-ins and damage and contacts homes via email claiming to be a finishing carpenter. His phone numbers are listed as ************ & ************. Marana police report # *********. He sent a text this afternoon claiming he fell off a ladder, before than, his phone broke, before than the 1" of snow in Tucson collapsed his shop roof, etc.

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/4/22 telephoned ******** ******* (owner) to repair a driveway gate, he requested $2156.73 for parts to be Zelled to him. Did so, he promised install on 8/12/22 (cancelled); 8/19/22 (cancelled). Repeated calls and texts requesting another install were unanswered. 8/23/22 left him a message that I'd pick up the parts he ordered (no response). Telephone message again on 9/2/22 'to pick up my parts' and if no response from him I would initiate fraud reports, etc., (no response). 9/6/22 sent registered letters to his home and business address (both returned stamped as 'Return to Sender Attempted -- Not Known -- Unable to Forward. Filed Wells Fargo Zelle complaint #271923188. Next will be a police report, not yet filed. I received no supporting documents from him, attached is the Wells Fargo

Universal Door & Gate, LLC is NOT a BBB Accredited Business.

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