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Business Profile

Computer Consultants

RPimaging, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a Onyx Thrive software and I wasn't provided the software that was purchased. I purchased on 12/3/2020 and I reached out to them on 8/12/2021. I attached documents where I reached out about the issue originally and when I purchased. I have reached out to RPImaging again and they will not provide a working software. I remember Dan telling me this was a dongless software and the first code he gave me worked and when I got the new code from Onyx after they received my old dongle the new code never worked. We never received any shipment from Onyx with a new dongle and nothing from RPImaging. I now found out I was supposed to receive a new dongle for the software to work and nobody can tell me where it was delivered too. I never received anything from Onyx or RPImaging on a new dongle. Onyx or RPImaging will not honor what was purchased but they sure got their money with no complaints.

    Business Response

    Date: 03/19/2024

    Please see attached documents for a response to this complaint. Thank you. 

RPimaging, Inc. is BBB Accredited.

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