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Business Profile

Computer Software

Aceone Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted a company that claimed to assist with Microsoft 365 issues. The person I spoke with Kevin K remotely logged into my computer with my permission of course. While looking around in my computer, Kevin started to restart my computer .. I asked why he was doing that and he stated twice “I would never forget him’. I did not know what he meant at the time but now I cannot open my laptop. I called back as he hung up the phone on me and the second person said he could fix what Kevin had done but or would cost me $299.00 dollars. I told him that I did not lock my computer and therefore I should not have to pay anything to fix what his coworker did. I am still unable to log i to my computer as there is a blurred screen that o my allows me to restart or log out. I have tried both and neither allow me access to my computer.

    Business Response

    Date: 04/02/2025

    This is to Inform you that the customer never received support from us as we provide our service once the customer subscribe for the product or our support plan.


    The customer may have made the complaint in error or it could be a fake complaint.

    We would request the customer to provide us with the Proof of Purchase or Proof of Service.

Aceone Technologies LLC is NOT a BBB Accredited Business.

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