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Business Profile

Delivery Service

The UPS Store #7510

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/6/23 I paid the UPS store to ship some wild game meat 2nd day air to Minnesota. The meat did not arrive until the 3rd day, the package was extensively damaged, there was no ice in the package and the meat was spoiled. I called Aaron, the owner of the store that had handled the transaction, and he advised that he would file a claim for the shipping of $245.92 plus the insurance of $100.00. At that time I emailed him pictures of the package and spoiled meat to support the claim. Two weeks later, not having heard anything and after numerous attempts to get him to return my calls, he called and said he was waiting to hear on the approval of the claim. Again after numerous phone calls he called on 7/15/23 and said my claim was approved and that a check had been mailed. As of today, 7/29/23, I have not received the check and have not been able to get Aaron to return my calls. I would like to be reimbursed for the shipping in the amount of $245.92 plus the insurance amount of $100.00.

The UPS Store #7510 is NOT a BBB Accredited Business.

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