We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diving Lessons

Bock Technical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diving Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During May of 2022 I took Scuba Diving lessons from ***** ****. My greatest concern is I am 1/2 Japanese and publicly on Facebook, ***** referred to me as "************." As many know, Asians in the US were stigmatized by the persecution associated with ************. Its similar to the association some bigots have with COVID. I find this highly hurtful and would like the post removed. There were several issues with his instruction that had me concerned. While ***** gave me a 50% refund, I am erquesting a full refund since his training involved several safety issues. 1. We had an air out situation with one of the students 5 minutes into the dive. ***** blamed it on the student in front of us. I think it is important that an instructor be aware of their student's equipment regardless of the courseust my humble opinion. 2. We spent two days trying to adjust my trim. ***** refused to adjust the ban level. Jds on my tank even though I suspected this was the issue. After consulting with a competing dive shop, the issue was the band adjustment. I had perfect trim on my first day with TDI after I fired *****. ***** wasted 2 days trying to adjust my trim, when the was easily resolve by any competent instructor. 3. He insisted the wing I was using was appropriately sized, despite me telling him it wasn't keeping me at the surface despite being completely full of air. Again, a competing dive shop told me the wing ***** recommended was undersized. 4. ***** has a listening issue. There are no adult learning principles in his instructor style. The above two issues are the result of this issue. 5. He conducted some of his lessons without using a dive flag. 6. Since I filed a Quality Assurance report on ***** with PADI, he has publicly harassed me for doing so. This is highly unprofessional and should be addressed. See his post on this link. *************************************************

    Customer Answer

    Date: 04/17/2023

    I have not heard from them. The racial slur is still posted on Facebook. 

    Best regards, ****

    *** ********

Bock Technical is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.