We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Door Screens

Sun Shield Products
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sun Shield Products's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Shield Products has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Aug 21, we had Sunshield come out to give us a quote for some Retractable Shades, and we gave them a 50% down payment of $15,400 in cash. In Nov '21, they came to do the install at which time we noticed some damage to 2 of the motor housings out of the 3 and confirmed with the installers of this damage, and the remote was not working properly. We were told that the damaged items would be replaced to include the remote. Apr '22, they came with 1 housing without the 2nd housing or the remote. Then they came again in May '22 with the remote still without the 2nd housing even though the office help specifically said that the 2nd housing was received and sitting in the warehouse. After approximately 15 text messages to Derrick and numerous unanswered phone calls, we have YET to receive the 2nd housing that is still damaged and cannot get this company to honor any warranty issues of any sort since they will not call us back. We love our shades however, after spending $15K, we would expect a little better service. Additionally, this housing replacement is clearly marked and indicated on the final warranty paperwork we received from them however, we cannot get them to respond. The shades still require an adjustment with the remote to stop the shades from going down too far causing the brushes to get smashed.

      Business Response

      Date: 04/03/2023

      All information and photos was passed on to the manufacture and the small imperfections on the housing would not be warrantied for the exception of one. We then gave the customer $1000 discount to compensate for them not being satisfied. 

       

      We have no problem addressing any other service issues. The bottom bar is designed to apply pressure to the felts squeezing it to keep a tight seal.  

       

      Attached are the photos of the imprecation the customer is speaking of. 

       

      Again, if customer has a service issue regarding shades, we have no problem and they can contact us at 520-975- 2707 for services.  

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 1-1/2 years ago this company installed screening on my patio. Within 9 mos much of the screening began coming loose from the frame. I contacted the company and two installers came out, looked at the product and confirmed that it wasn't put in carefully - and that in order to repair the failed parts they would have to order more screen. That was approximately June 2022. I have since contacted them 3 times about coming out to complete the repairs to no avail and the screens are becoming worse. I checked the contractors website to find the owner and see that they no longer have a license and their bond is revoked. What does this mean for my repairs and how am I to get any satisfaction for this mess.

      Business Response

      Date: 02/01/2023

      Hello,

      We apologize for any miscommunication that may have happened.  We would be more than happy to address any issues you may have.  We have experienced many product delays just like many others in the home improvement industry.  Looking through call logs we do not have any calls or services requests for some time. We do have other forms of contact if you where unable to reach us. As for our license we carry 2 licenses and both are in good standing and have always been. You could possibly be looking up the incorrect company? 

      please call 520-975-2707 or email [email protected] and we would love to get this all handled for you no problem at all. 

    Sun Shield Products is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.