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Business Profile

Electrical Contractors

Blake Electric, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were referred to ** of Blake Electric to replace the light in our pool (copy of work order/invoice attached). We provided the new light fixture (copy of receipt attached). The installation was done on 4/14/23. That evening we tried to turn on the light and it did not work. We called the next day (4/15/23) to advise the new light was not working and left a message. We called again on 4/17/23 regarding the light not working. On the 17th, our call was return to the effect that they would come the next day and check the light. The light was made operational on the 18th (4/18/23). On April 22nd we noticed rust appearing on the new light trim piece and also on the pool plaster. We texted a photo to ** on that day. As April 22, was a Saturday, we didn't necessarily expect a reply that day. We received no response and called on April 25th (Tues). ** stated he had not receive a text, that he had a large job on the other side of town and would call us the following week. We did not receive a call. We called again on May 5th. ** stated he would come today after 2 p.m. to look at the light. We waited at home all afternoon. He did not show, nor call. We have incurred staining (possibly permanent) to our pool trim piece and to our pool plaster. The problem is getting worse as time passes. The installation needs to be done properly with the staining cleaned. We have attached the receipt for the light, invoice and photos of the pool (before and after the work done by Blake Electric).

    Customer Answer

    Date: 05/08/2023

    Dear BBB, 
    ** Blake came today and the situation has been resolved. Thank you for your attention.
    ** ****** *******

Blake Electric, LLC is BBB Accredited.

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