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Business Profile

Eyelash Extensions

Amaze Studio
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18th I visited the Oro Valley location and filled out a form to put my account on hold for 3 months. On July 20th I noticed that my card is still being charged. My card was charged $119.99 on June 20 and July 20 for a total of $239.98. When I reached out I was told that the Oro Valley location should not have said then can put my account on hold and I should have contacted the Grant St location. Neither location is willing to make this right for me with a refund.

    Business Response

    Date: 08/22/2023

    Hi Emily,

    Looks like you received your first full set of lash extensions and signed up for the membership at the Grant Road location before discovering another studio was closer and having services performed there.

    All Amazing Lash Studios are independently owned and operated thus not allowing access to one another's billing information. As per your signed agreement the steps necessary to cancel/suspend a membership are outlined. Any credits in your account as a result of this confusion will remain for 180 days.

    Please feel free to contact the studio as I would love to discuss this with you further. Thank you

    Customer Answer

    Date: 08/22/2023

    While I understand the stance of the business the bottom line is that the employees don’t even understand when and how they can interact with guests so I’m not sure how I am expected to. The second my hold was accepted by the Oro Valley location the responsibility shifted back to Amazing Lash Studio to make sure that hold was put in place. I don’t care if the credit comes from the Grant or Oro Valley location. The “right” thing to do is stand by your employees mistakes and do right by your customers regardless of the fine print. I expect a full refund of $239.98.

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