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Business Profile

Financial Consultants

NOVA Home Loans
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for NOVA Home Loans's headquarters and its corporate-owned locations. To view all corporate locations, see

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NOVA Home Loans has 17 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • chandler j

      Date: 06/11/2025

      Honestly, downright rude and disrespectful. They didn't follow through with what they should have and then blamed us for it and made us feel like complete s*** for missing a few payments when we still made the payments. Today's world is rough, and no one needs anyone to make someone feel bad, and that's exactly what he and his team did. Not impressed at all.

    • Alexandria T

      Date: 12/05/2024

      Alexandria T

      Date: 12/05/2024

      Nova home loans in ******* ****** they did not take My health And my age in Guiding me correctly, but they instead they financed my home with Me Five years in a row when I had a horrible concussion and I didn't know What I was doing .I was in my late 70s.I'm now seventy nine years old and I woke up this year to my concussion and I was shocked What I did with there Help, They act like they're helping you , but they're not giving you the proper Information of what you should do if you have a brain Injury You should not Not be We financing your house 4 5 years in a row. I just came out of the concussion this year.I'm 79 years old and I can't stop crying.I feel like i've been robbed. I told them every time I went Went into the *********** I still was not able to read all the paperwork and understand And that I still didn't feel good. I feel I was robbed and now I owe a whole lot on my house when I started in ninetein2019 I only owed nine thousand on my house . Now I owe A hundred and twenty eight thousand dollars on my house, Can you?Imagine waking up and finding out what you did and then these People Pretended to help you. I thought they were being kind to me and helping me, but they weren't. They were making money and they didn't care 1 bit about me. They knew I couldn't read the information. They would just say we'll sign here. It's okay. We'll take care of you. Yeah, they took care of me real well, h*** no.

      NOVA Home Loans

      Date: 05/09/2025

      Thank you for bringing your concerns to our attention. We take all feedback seriously, especially regarding such difficult situations. We're sorry to hear about your experience and the challenges you've faced. According to our records, your last transaction with NOVA Home Loans was in 2022. We would like to address your specific concerns and review the details of your loan history with us. Please contact our dedicated resolution team at ************************************* so we can thoroughly investigate this matter. A member of our team will work with you directly to understand your situation and address your concerns appropriately. We are committed to reviewing this situation with the care and attention it deserves.

    • Stephanie G

      Date: 07/19/2024

      Stephanie G

      Date: 07/19/2024

      Worst company ever! My husband had heart surgery a year ago and we got behind by 2 month on our mortgage. We reached out to see if we could do a forbearance. They told us we were not far enough behind to get help and to just pay extra on our mortgage to get caught up. Flash forward to *** of this year. I went to make a payment and they locked my account and said the only way they would except any payments at this time was if we paid the past due amount plus out current amount. We couldnt come up with the money right then so they recommended we apply for help with their loss mitigation team. During this time we were not allowed to make any payments. We called them regularly for updates and was assured multiple times that everything would me fine. We filled out the paperwork exactly how they asked only using my information since its just me on the loan. Then we got a denial letter. I called back and asked why, they said I could no longer afford my home loan which made no sense, I now make more then I did when I got the loan. They said I could appeal and put in my wifes income which is what they told me NOT to do the first time. So I re did the packet. This whole time they still wouldnt let us make any payments putting us further behind. Now almost $10,000 They then called us and offered us a 6 month repayment plan of an additional $800 per month. We verbally accepted. Then we got a letter to verify that it would be a 12 month repayment plan. The company does not communicate with each other or with its clients. It put us in a horrible situation. If we would have been offered a repayment plan for the 2 months we were behind it ($3600) we would have been so much better off. I own being behind by the 2 months. But they forced us into the other 3. When I mentioned this, they tried to cover themselves by having an in house ins.rep call us and he even admitted our case fell through the cracks. And the plan should have been set up/offered at closing 3 years prior.

      NOVA Home Loans

      Date: 05/09/2025

      Thank you for sharing your experience. We're sorry to hear about the challenges you and your husband have faced. After reviewing your feedback, we've identified that the issues you've described appear to be related to your loan servicing rather than the loan origination through ****. The servicing of your loan (including payment collection and loss mitigation) may be handled by a different company. To address your specific concerns and ensure you receive appropriate assistance, please reach out to our team at ********************************************************* or ************************************** Our internal team can help clarify and provide guidance on the next steps. We understand how frustrating payment and communication issues can be, especially during challenging times, and we're committed to helping you find a resolution.

    • isabel g

      Date: 04/01/2023

      isabel g

      Date: 04/01/2023

      Terrible loan officer. He was a bully, disrespectful, rude and racist and discriminatory and treated me as if I was stupid Im a woman with a Hispanic last name my husband is Caucasian white. Spoke to my husband differently than me this loan officer was very unprofessional nosey and was telling my husband lies regarding my spending. Its none of his business I dont recommend Nova Home Loans. This experience was just awful DONT EVER WANT TO PURCHASE A HOME. NOT WORTH BEING HUMILIATED

      NOVA Home Loans

      Date: 05/09/2025

      Thank you for bringing this concerning feedback to our attention. The behavior you've described is unacceptable and goes against our company's treatment for all clients. At NOVA Home Loans, we have zero tolerance for discrimination of any kind. We take allegations of this nature very seriously and would like the opportunity to investigate this matter thoroughly. The individual mentioned in your review is no longer employed by **** and we encourage you to contact our resolution team at ************************************* with additional details about your experience. All information will be handled confidentially. We apologize for your negative experience and understand how it has affected your view of the home buying process. We are committed to ensuring every client is treated with dignity and respect throughout their homeownership journey and appreciate your feedback.

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