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Business Profile

Fingerprinting

Fieldprint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fingerprinting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fieldprint took my fingerprints for a BCI criminal background check on March 19, 2025 because I'm renewing my notary commission. It's May 9, 2025 and I have yet to receive the results. I've tried calling Fieldprint to follow up on where my results are and you NEVER get to a real person. No matter what option in the multiple levels of options you choose, the "customer service" (ha!) line hangs up on you. I've sent multiple emails - NO response. So basically they've made it impossible to reach them EVER. Now I'm going to have to go somewhere else and pay to have this done AGAIN.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my fingerprints taken electronically at the Fieldprint location at The Mail and Business Center in Lake Havasu City on March 15, 2024. They were to be submitted to the AZ Department of Public Safety. The finger prints were never received. I have not received a response to two phone messages left at Fieldprint and to an online submittal. Dealing with Fieldprint is like gambling with six-finger poker player dealing five-card stud in the smoke-filed basement of a whorehouse on a pier in Portland. You're not gonna win. I'm filing a complaint with the AZ Attorney General's office as a follow-up to this stop.

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I would like a refund of $50 FIELDPRINT charged me. I did not need fingerprinting, I needed a new badge. I told them that and they billed me anyway. Thanks.

Fieldprint is NOT a BBB Accredited Business.

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