Reviews

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• Review fromKathy R

  Date: 10/04/2024

  5 stars
  I am writing this 5-star review for Quality Restoration as a happy customer. They just completed renovation/repair of damages to our home caused by a July 14, 2024 Tucson monsoon. Our neighborhood (the ***** zip code) was hit hard by that storm, with lots of homes damaged many far worse than ours. Our home was built in 1971, and has had multiple additions/renovations in its 53 years. The most significant damage from this storm was to the unwieldy 1971 era, 96 by 96 floor-to-ceiling sliding glass doors in our dining room (the storm bent the frame inwards and the doors were precariously left jammed in place), and significant water leakage through the 1971 era dining room window. Quality Restoration was able to replace the sliding glass doors, rebuild the wall to install a 2024 era sliding glass patio door, repair/replace the water damaged drywall/insulation below the leaking window, seal the replacement 2024 era double paned glass window, and repaint the dining room and the attached hallway. The job took four days (exactly as estimated/quoted). Most importantly, I wish to add some commentary about the company and personnel. Quality is an incredibly apt name for them. They have all the elements of great customer service -- they listen to the problems, propose solutions, adjust for your budget, answer the phone when you call, communicate when things will happen, meet deadlines, quote cost before the job and stick to those quotes unless there are changes in the scope of work, and are meticulous about arriving when they promised, keeping the jobsite clean and leaving it clean at the end of the project. They dont cut corners. Its just all around quality work. Special shout out to Lem and ****** **** (owners) and **** (the project manager) for their ability to adapt and work around obstacles and problem solve. You will not be disappointed if you use them.