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Business Profile

Furniture Stores

Complete Furniture, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/12/22 I purchased a couch for $1,176.33 with my debit card. I was told that it will be delivered within 2 weeks. Was never delivered. I tried calling to cancel/get a refund and thwy told me no. I went through my bank to get thw money back. I was temporarily refunded. *****, the manager then told my bank I am allowed a store credit and the money was debited again. I have tried for months to use my credit but no one will answer calls or messages. Spoke with Lloyd, the owner who says that the business is closed and bankrupt. I am just trying to figure out how to get my money back, since the credit is not an option for a closed business.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1376.11 on 5/4/22. They took the payment then. The furniture was to come in 2 weeks. After 2 weeks I started calling. Everything same guy answered said he was sorry he just came back to work having covid and will call me back. Never calls back. I continue to call for 2 months now. Had a male coworker call same story we will call you tomorrow. I called Friday and was told same thing. I said no that's all you say. He then said oak there's a situation going on we don't have it. The owner can do store credit. I said absolutely not because of how unprofessional they were. He says we'll I don't know what the owner will do. So just call tomorrow

Complete Furniture, Inc. is NOT a BBB Accredited Business.

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