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Business Profile

Granite Installation

Granite & Quartz LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hector Medina of Granite and Quartz did a quartz shower install for us. He was paid and did a very good job with the installation. There was about 3/4 of a slab of quartz left over. He and I agreed to have him cut and polish the remaining quartz for $100. This agreement occured mid-March. Three times Mr. Medina said he was going to deliver the quartz and three time he did not show up. He had some excuse each time. Not being in a hurry, I was very patient and understanding and assumed he would eventually deliver. After the third failure to deliver I called Mr. Medina and indicated to him that while I was patient and understanding it was getting old and I wanted my quartz returned to me. He hung up on me! He no longer would answer my calls nor return emails. I indicated to him I wanted my property returned to my or I would file a complaint. I waited a week and no contact from him.

Granite & Quartz LLC is NOT a BBB Accredited Business.

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