Reviews

Review Details

• Review fromAmber R

  Date: 07/21/2022

  1 star
  By far the WORST company ever to do business with!! For one, don't bother calling them.. ever ... they do not answer, they do not return calls nor do they respond to emails.Weeks after you place your order through *********** they will finally schedule your field measure. Make sure your order is 100% how you want it during that measurement.. as any changes made after this, will not be made to your account, even though they say it will. I informed 2 employees of a change we wanted, both said the change was made, however, during installation the change was not made. Installation went ok, when it finally happened. The installers did not attach ********* evenly, and wound up covering half of the holes for the faucet.This entire process took months!! Overall it was a crappy experience. **************** is absolutely horrible!!! The company they deal with (MSI) for the marble slabs is horrible to work with.

• Review fromAK R

  Date: 06/17/2022

  1 star
  This company is a *****! I started with ----- Oct 2021. Initial install was end of Nov. Don't hear anything, go into the store, my salesman calls this countertop comp & pushed them to get me in. They call end of Dec. & ask if they can come the next morning. Of course I said yes. One of the slabs was wrong measurements. They didn't do a great job as it was on the whole install. The estimated date for the corrected slab was Feb 18. I called the end of Feb to inquire but I had to call ----- Corp bc this comp never calls back. ----- told me to give it a week or so as they may be behind. At this time my daughter was getting married the end of ********** were to do the reception at the house but we decided not to since the counters weren't finished. During this time we had to find a venue last minute. After the wedding, its now April, & still no word from anyone. I called ----- several ************ called the countertop comp, no call backs. By May, I called ----- again & they "escalated" my issue & had higher *** calling countertop comp & finally we received a *********** asked "what do we need". I couldn't believe it after months of ************** calling & leaving them messages. The slab had not been fabricated nor did they even know about it. They tell us a guy is coming out May 17. He came & we agreed that maybe he could try to fix the slab for us, as fabrication would take longer. They tell me 1-2 weeks he'll be back. I hear nothing. ----- calls me May 31 asking if they came out I told them no. They 3 way call w/ me to the countertop comp who says we'll put you in June 14. They never showed. My husband went into local store on the 15th & the salesman called the countertop comp & told them to have someone out on June 16. Nobody showed up nor do they call. Total 9 mon now, 6 mon waiting for the corrected slab. If you can't keep up with the work, hire more people! If you can't hire more ppl, you can still be professional! Get it together!