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Business Profile

Gymnasium

10th Planet Jiu Jitsu Tucson

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to share my experience with 10th Planet Jiu Jitsu in hopes of informing other potential customers about potential issues with their membership practices. At the start of the summer, I was offered a promotional one-month membership at 10th Planet Jiu Jitsu. The offer was presented as a discounted period, intended to let me evaluate the gym before committing long-term. I provided my parents' credit card details for the initial billing, under the impression that this was a short-term trial. However, I recently discovered that my credit card was charged for two additional months beyond the initial period. Upon contacting the gym, I was informed that gym had mislead me into signing a one-year contract. The terms of this contract were not clearly communicated at the time of the offer, leading to an unexpected and unwanted long-term commitment. This experience has led me to believe that 10th Planet Jiu Jitsu may not fully disclose the terms of their memberships or trial offers. I encourage potential customers to thoroughly review any agreements and ask detailed questions about the terms before providing payment information. For those considering a membership at 10th Planet Jiu Jitsu please be cautious and ensure that you understand the full terms of any contract or trial offer to avoid unexpected charges.

    Customer Answer

    Date: 08/26/2024

    Hello-
    Please CANCEL my BBB complaint about 10th Planet Jiu Jitsu Tucson (complaint #22125939). The owners have resolved our issue to our mutual satisfaction. I no longer have a complaint about this business.

    -Derek Roth Gordon

10th Planet Jiu Jitsu Tucson is NOT a BBB Accredited Business.

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