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Business Profile

Hotels

Comfort Inn & Suites Tucson I-10

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Comfort Inn & Suites Tucson I-10's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comfort Inn & Suites Tucson I-10 has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/19/24 I was informed my daughter would be having a soccer tournament in Arizona. Soccer is very important to my daughter. I booked a room with Comfort Inn and Suites on **** ***** ***** *** ******* *Z so we can attend this tournament. Like, most families we live paycheck to paycheck and really try to save money so she can attend these tournaments. I reserved the room for January 16, -January 19, 2025 for $426.24. On January 6, 2025, we found out the tournament was cancelled, so I tried to cancel the reservation. They stated that due to me reserving under their best price, there is a no cancellation policy and they will keep the money. Even if this is their policy, it is more like fraud. How can they keep $426.24 for no services rendered. It is a huge blow to my family and probably many more due to the location near the sports complex. This policy needs to be changed. It is wrong. I UNDERSTAND MAYBE HAVING A DEPOSIT, BUT KEEPING ALL OF THE MONEY FOR NO SERVICES RENDERED IS FRAUD. I called and tried to talk to them and the lady just stated, oh well. That is a lot of money for most people. I hope you can help me change this policy and maybe get a refund. I appreciate your time. Thank you.

    Comfort Inn & Suites Tucson I-10 is NOT a BBB Accredited Business.

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