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Business Profile

Landscape Contractors

Santa Rita Landscaping Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22603674. The 12/4/24 meeting focused on our driveway, where
    representatives from Richmond American, Sub-contractor Santa Rita
    Landscaping LLC , AZ Best Block discussed the concerns with the installation/condition
    of the driveway. Ultimately all parties deciding that our existing driveway
    would be removed, regraded and replaced with new pavers ensuring proper
    base preparation with compaction, using a suitable bedding sand for leveling, with
    new durable pavers, filling joints sand to prevent shifting, and considering
    design elements to ensure a visually appealing outcome; all while
    prioritizing the driveway's ability to withstand vehicle weight and weather
    extremes. We are now waiting for this to be scheduled. Santa Rita LLC
    indicated that this would happen as soon as possible and that this
    would most likely be January 2025. 

    I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,



    Jeff Blount



     


    th Richmonds warranty rep w/out response until Aug 2024–Richmond warranty rep John Dewitt and Santa Rita Landscaping Director Brent Wilson performed assessment of driveway pavers. Brent Wilson noted that there were some issues that can be addressed although he was not specific as to what those were. He said that he would get with the pavers manufacturer/distributor to also assess concerns of pavers before moving forward. 30 Oct 24–Richmond warranty rep and SRL Director Brent came to assess the driveway again. Brent cancelled. 1 Nov 24–Richmond warranty representative and SRL Director Brent Wilson came out to assess the driveway. Brent could not recall his first assessment in Aug and had to be reminded. I reminded Brent quality of work performed & pavers used was subpar. 20 Nov 24-Richmond warrant rep scheduled SRL Landscaping Director Brent Wilson & Paver Supplier to assess the driveway. 25 Nov-SRL Director & Paver Supplier was a now show and does not respond to Richmonds warranty rep.

    Business Response

    Date: 11/27/2024

    The driveway installation initially did have some areas that had standing water and a few miscolored pavers. Santa Rita did fix these issues and complainant is still unsatisfied with the work performed. We have additionally offered to replace a handful of other pavers that have either minor chips or slight discoloration, but complainant has requested that the entire driveway be replaced at no cost, which we believe to be excessive. We do have a meeting on site with Richmond, Santa Rita, paver manufacturer (AZ Best Block), and the complainant scheduled for 12/4/24 at 10 AM for further review and discussion. We would also like to note that Santa Rita Landscaping was contracted for this work through Richmond American Homes and have performed all work at their request. We have remained in full communication with Richmond American regarding the work and recommended that should the complainant remain unsatisfied with the work performed that they should communicate with their representative with Richmond American as that is who their contract is with.

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a landscape contractor (Valley Oais) that hired Santa Rita Landscaping to deliver a very large dumpster for heavy landscaping debris. Last week Valley Oais contacted Santa Rita everyday to request they pick up the container. Valley Oais was told everyday they would come by and pick it up. So far it's still sitting in the street in front of my house. The neighbors are wondering what's going on. I tell them it's not the fault of Valley Oais but of the lack of attention by Santa Rita. This issue tells all of us to never use Santa Rita landscaping for anything and never accept their promises. Something needs to be done to get Santa Rita to respond and pick up their dumpster.

    Business Response

    Date: 08/03/2023

    We are in receipt of the complaint notice. Since receiving the complaint, we have contacted the customer and completed their request to have the dumpster removed from their property. We have also communicated with Valley Oasis the status as well. We believe this matter to be resolved.

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an employee almost cause an accident with my car because of their reckless driving. This took place on 1/19/23 around 5pm. I would like the company to have their employees try to drive safer and reprimand employees who do not

    Business Response

    Date: 01/20/2023

    In response to the complaint we have addressed the driving habits with our employee as identified in the picture provided by Sabrina. We will additionally be providing refresher training on defensive driving to all drivers. We have reached out via phone and email to Sabrina to apologize and identify our internal responses to the incident. If further action is requested we can be contacted.

Santa Rita Landscaping Inc is BBB Accredited.

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