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Business Profile

Lawn and Garden

R & R Products, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from the website for three "Personalized Check Practice Green Flags", but they did not come personalized. I emailed customer service and was told that what I ordered had multiple requirements in order to be fulfilled. In going back and forth with the company, I feel as though they have a fraudulent website that is unclear and displays incorrect information. My hope is that no customer in the future is made to feel as though they have been mislead and ultimately defrauded.

    Business Response

    Date: 02/20/2024

    Personalized Checkered Practice Green Flags are commonly ordered with or without logos. Customers such as local printing shops purchase the flags and apply the logos for special events or tournaments. We apologize for the confusion or inconvenience this caused and were in no way trying to create a "fraudulent" transaction. We would be happy to custom print flags for the customer in the future. I see from the order history the customer was fully credited for the product and shipping costs. If there is anything more we can do, please let me know. -***** ****** VP/CFO 

R & R Products, Inc. is BBB Accredited.

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