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Business Profile

Lube Services

Grease Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/17/2024 I am reaching out to Grease Monkey Corporate in hopes of finding a solution to this unfortunate situation. I am personally bearing the financial burden due to your team's inability to fulfil their responsibilities. The level of customer service provided was highly dissatisfactory, and both the manager and staff displayed a lack of empathy and accountability. Furthermore, the wait time exceeded four hours, which is unacceptably long. The overall professionalism and quality of service were subpar. I require immediate contact from someone to address this issue regarding negligence in their duties, repair costs, and loss of income.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15, 2022 at 8:22 AM I visited grease monkey for an Oil change. *** was the name of the employee that serviced my vehicle. I paid $103.64 for a full service synthetic oil change. June 27th my car began smoking, I took my Nissan Altima 2015 to the Nissan dealership. It was reported to me that I did not have any oil in my vehicle. I immediately called Grease Monkey's corporate office to complain, I was asked not to have my vehicle repaired until the business owner has a chance to address the issue. I have yet to hear back from the Owner. My vehicle suffered engine damage, and now I need to replace my engine after driving 13 days without any oil in my car. Not only would I like a refund for the oil change that I paid for, I want grease monkey to replace my engine.

Grease Monkey is NOT a BBB Accredited Business.

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