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Business Profile

Mailing Services

UPS Store # 2541

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a light fixture on 7/10/23. I paid extra to have it ‘fragile packed’. I’ve spent thousands on shipping durin the past few months. I have never been asked by any employee the value of my item. This light fixture was sold to a client on EBay for $700. She was extremely happy to have won this piece. It arrived broken. She contacted me for a refund and shared the packaging was bad and she was upset. I was upset! I called the UPS store to be taped to so rudely by the manager who told me that it was he who personally packed the piece. I explained the situation. He went on to chastise me for not paying more money to insure the item. I thought when the store did the packing and shipping that it was guaranteed to simply arrive in one piece. Not not if you don’t ‘declare the value’. His employee failed to ask or inform me of this information. Now I’m dealing with a $700 loss! He tells me that I get $100 insurance but I should have known about declaring the value. I was upset at the lack of accountability on his part for anything. He was barking at me and I in turn raised my voice so he told me to ‘deal with a claim and the problem online’ and hung up on me. What horrible service. They do a bad job at packing and the item arrives in pieces and too bad so sad for both the recipient and for me. Terrible business!

UPS Store # 2541 is NOT a BBB Accredited Business.

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