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Business Profile

Mailing Services

UPS Store # 3216

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/9/2024 I mailed off a package with 10 newborn and family photos using this facility. On 9/14/2024 the package stated that it had left the facility and was on the way to Goodyear, AZ. I called the store and they placed a tracer to try and find my package. On 9/16/2024 I placed a claim. On 9/20/2024 I had heard no.updates pertaining to my package so asked UPS to reimburse me $127 for the lost package and they can stop searching for it. I tried signing on to the claims website and it stated it was having technical issues. I have not received an email from UPS since 9/18/2024.

    Business Response

    Date: 09/23/2024

    Hello,

    It appears that this complaint has been lodged against the wrong The UPS Store.  I have attached the shipping details which reflect that this shipment originated from The UPS Store 3216 located at 8340 N Thornydale Rd, Ste 110, Tucson, AZ 85741 and not The UPS Store 3350 located at 7850 N Silverbell Rd, Ste 114, Tucson, AZ 85743.  The UPS Store 3216 is franchise under different ownership, and we have no control over their shipments.  Any shipments originating from their store is under their shipper number with UPS.  Their email address is [email protected]

    Sincerely,

    Adam Kraft

    Owner

    The UPS Store 3350

    Customer Answer

    Date: 09/24/2024

    Hi,
    In regards to complaint #22325863 this can be dismissed. The photos were finally delivered. 
    Thank you. 
    Serena

UPS Store # 3216 is NOT a BBB Accredited Business.

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