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Business Profile

Major Appliance Services

Steve Martin Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He came to fix our LG dryer
    He charged and ordered a part
    He came back
    He put in the part
    He said it was fixed
    He charged again
    The dryer was not fixed and when I called his office, his wife said they did not want to work for us.
    I want all my money back and I want to file a complaint about BAD business practices.
    The business work environment is now terrible.
    Everyone is doing you a favor and everyone makes their own rules and procedures.
    Please advise me as how to proceed
    Thanks,
    **** *****
    *************cell

    Business Response

    Date: 05/02/2023

     ***** made an assessment of your dryer & determined the need of a part.  You agreed to the repair & ***** put a part in.  You then called the offc days later &  let me know that the same noise had returned.  I made it clear that we stand behind our work & ***** would come back out and make things right.  We'd figure out what was happening & we wouldn't charge you anything, and I offered a date.  There was not any moment that we were on the phone that you weren't abusive with your words,  as you had been on previous calls to me,  threatening to call the BBB & saying awful things.  After that fact,  ***** and myself decided that we'd refund you the entire amount & ask that you not use our business again.  You refused to take my call & I texted you after your money had been refunded to your credit card & you simply responded with the same threat.  We tried to make things right.  We apologize that it's come to this.  

Steve Martin Appliance Repair is NOT a BBB Accredited Business.

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